We are using RT as a help desk tool and what I am looking for is the one that work and manage the queue. I don't need the create tickets one.
Deepika -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, January 14, 2008 3:05 PM To: Deepika Bhatia Cc: [email protected] Subject: Re: [rt-users] Documentation. Deepika, We have developed two users guides; 1 for regular users (those that "create" tickets and the other for those that work manage a queue. We use RT to manage all of our software maintenence requests and projects. If you do not use RT for software maintenence, then our guides probably would not help you. However, I can send you our list of the rights & Privileges and how we use them. along with our glossary of terms. If you're using RT as a help desk tool then our stuff may not help you. Kenn LBNL On 1/14/2008 1:54 PM, Deepika Bhatia wrote: > Kevin- > > > > Is there any users manual and administrators manual available for RT? > > > > ~~~~~~~~~~~~~~~~~~~~~~~ > > Deepika Bhatia > > Sr. Manager > > Prosum Technology Services > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
