would like to provide to a set of user, the ablillity to see all
ticket requestor in the queue..
Felix.
Le 05/01/2017 à 16:00, Martin Wheldon a écrit :
> Hi,
>
> No need to add the custom role to the tickets, just to the queue.
>
> Best Regards
>
> Martin
>
> On 2017-01-05 14:
it's possible to
automaticaly add custom role as a watcher to the right queue on all
existing tickets and the futur new ticket.
Do you think it's possible ?
Thx
>>
>> Hope that helps
>>
>> Best Regards
>>
>> Martin
>>
>>> On 2017-01-04 08:45, Emman
ditional, checking that the active user
>> is not a member of the group as I said in a previous message, that
>> should do the job.
>>
>> On Wed, Jan 4, 2017 at 12:21 PM, Felix Defrance <fe...@d2france.fr>
>> wrote:
>>
>>> Le 04/01/2017 à 15:47, Ale
Le 04/01/2017 à 15:47, Alex Hall a écrit :
>
>
> On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <fe...@d2france.fr
> <mailto:fe...@d2france.fr>> wrote:
>
>
> Le 04/01/2017 à 15:10, Alex Hall a écrit :
>> Okay, searching users is the problem? I'm not
, I don't known how I can do " then find the element that
displays the user search and add a condition to return nothing if the
user belongs to that group"
>
> On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <fe...@d2france.fr
> <mailto:fe...@d2france.fr>> wrote:
>
>
gt; Le 03/01/2017 à 18:39, Alex Hall a écrit :
>> Have you granted the rights? In Admin > Global > Group Rights,
>> select the "unprivileged users" tab, then grant "view queue".
>> That should help, though our setup is quite different so
uel Lacour a écrit :
> Le 03/01/2017 à 18:27, Felix Defrance a écrit :
>>
>> Hi all,
>>
>> I don't find how I could add ShowTickets or QueueList in SelfService.
>>
>> I want to allow my unprivileged users, grouped by company name, to
>> see all tick
ou granted the rights? In Admin > Global > Group Rights, select
> the "unprivileged users" tab, then grant "view queue". That should
> help, though our setup is quite different so I can't verify it.
>
> On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <fe...@d2
Hi all,
I don't find how I could add ShowTickets or QueueList in SelfService.
I want to allow my unprivileged users, grouped by company name, to see
all tickets in their queue.
The group rights on the queue is correctly defined and users could
access to the tickets by entring the ticket number
Hi,
I tested this scrip last week and it work's for me ;)
Cheers
Félix.
Le 26/09/2016 à 18:31, Felix Defrance a écrit :
> Thx for the doc Vinzenz.
>
> And now, do you think my scrip below will do the job ? (I'm not familar with
> perl..)
>
> ## --- Condition: User defin
Court | Registergericht: Amtsgericht Dresden, HRB 23 086
>
>
>
> *Von:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im
> Auftrag von *Piet Honkoop
> *Gesendet:* Montag, 26. September 2016 15:32
> *An:* Felix Defrance <fe...@d2france.fr>; rt-users@lists.
Hi,
I need to change ticket status to open when anybody respond to a ticket
by email or web UI and when the ticket is in a specific status.
This is a custom lifecycle, without stalled status, and which the
stalled status is a custom named status.
So anybody known, how i could do the same
||Hi Klaus,
Recently, i've upgrade own RT from 4.0.6 to 4.4.0 and OS to jessie too.
I've made a fresh install of Debian Jessie, install RT from the source
(not from the deb), dump the old RT database to the new server, and
apply these scripts to upgrade the database :
rt-setup-database
Hi rt-users !
I have recently upgraded our RT from version 4.0.7 to 4.4.0.
I have used the rt-setup-database like this:
rt-setup-database --action upgrade --force --skip-create --upgrade-from
4.0.6 --upgrade-to 4.3.13
Some errors/warning was solved by executing some 'insert' actions after
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