In RT 4.4 for the Self Service area is there a way to use the description of a
field instead of the field name in the web form? I'm creating a form but want
a more verbose description of the field instead of the internal field name.
I'd like to use the standard form if possible with global
I'm running into a bit of a snag with ExternalAuth and the Email gateway. I
have AutoCreateNonExternalUsers set to 0 as I don't want to create accounts for
non validated emails. I am trying to send RT tickets via email to RT where the
from email is a local account in RT. The address is valid
If anyone has been following my conversation with myself I fixed this with a
SiteConfig setting of:
Set($AutocompleteOwners, 1);
Tim
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Flynn, Timothy
Sent: Thursday, February 25, 2016 11:54 AM
To: rt-users
to update. Does anyone have
any ideas? I don't have any customizations to RT as indicated in this article.
Would really appreciate some guidance here.
Tim
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Flynn, Timothy
Sent: Friday, February 12, 2016 5:15 PM
To: rt
I'm running the following:
RT 4.2.12
Fast CGI
Apache/2.2.12 (Linux/SUSE)
3.0.101-0.47.71-ppc64 #1 SMP
I recently upgraded from 3.8.4 to 4.2.12 RT and everything seems great except I
noticed that creating a new search causes an error for me in most cases:
"The server encountered an internal
Of
Flynn, Timothy
Sent: Friday, February 12, 2016 1:00 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] problem with search builder after upgrade 3.8.4 to 4.2.12
I'm running the following:
RT 4.2.12
Fast CGI
Apache/2.2.12 (Linux/SUSE)
3.0.101-0.47.71-ppc64 #1 SMP
I recently upgraded
: Thursday, October 17, 2013 9:39 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Errors with new instance on 4.2.0
On Wed, Oct 16, 2013 at 07:27:29PM +, Flynn, Timothy wrote:
I reinstalled perlbrew to /opt/perl5 in case it was a permissions
issue with perl. Rebuilt rt 4.0.18
+ExecCGI
AddHandler fcgid-script fcgi
/Location
/VirtualHost
-Tim
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy
Sent: Tuesday, October 15, 2013 3:27 PM
To: rt-users
I am trying an install on a new server with Perlbrew 0.66, perl-5.18.1, fast
cgi , RT 4.2.0, and RTIR 3.0. Pretty much vanilla install right now with
freshly initialized db.
When I access webpage I get the following errors in the logfile.
[warn] (104)Connection reset by peer: mod_fcgid: read
...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, October 15, 2013 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Errors with new instance on 4.2.0
On Tue, Oct 15, 2013 at 05:07:20PM +, Flynn, Timothy wrote:
I am trying an install on a new server
Kevin,
I deleted rt 4.2.0 and dropped the database, downloaded and installed rt
4.0.18. Appear to have the same errors without doing anything with RTIR. I
did see some old threads on mod fcgi with similar errors and returning exit
255. This is my first time installing RT using perlbrew.
@lists.bestpractical.com
Subject: Re: [rt-users] Errors with new instance on 4.2.0
On Tue, Oct 15, 2013 at 05:57:37PM +, Flynn, Timothy wrote:
I deleted rt 4.2.0 and dropped the database, downloaded and installed
rt 4.0.18. Appear to have the same errors without doing anything with
RTIR. I
Simple question here. Where do I change the width for the New ticket
in dropdown queue list box? The standard width truncates the names of
our queues. RT 3.8.4
Thanks!
-Tim
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
I have users that type large messages and/or paste text into the RT
editor that say it is getting truncated. Is there a size limit to the
amount of text that the rich text box can handle, or another reason why
it would truncate? Would this pertain to some of the IE bugs that were
fixed in RT
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, May 27, 2009 4:08 PM
To: RT Users
Subject: Re: [rt-users] Possible bug in ExtractCustomFieldValues 2.99_01
On May 27, 2009, at 4:47 PM, Flynn, Timothy J wrote:
I have been using
I have been using ExtractCustomFieldValues 2.99_01 for a few months now
with RT 3.8.2 and it seemed to work well. Recently I added some new
global custom fields and then applied them to a new queue and I've been
getting errors unless I remove the new custom fields from the template
when emails
Is there a maximum number of displayed queues in the quick search for RT
3.8.2? I just added another queue that is both enabled and set to be
seen and also I am a super user so I should see it anyway. It doesn't
appear in the list. I am probably close to or over 100 enabled queues
at this
That was it. Thank you!
-Tim
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: Wednesday, April 29, 2009 10:56 AM
To: Flynn, Timothy J
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Max # displayed queues for quick search?
Tim;
You need to logout
...@bestpractical.com]
Sent: Friday, April 24, 2009 7:18 PM
To: Flynn, Timothy J
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Auditing ticket accesses
On Fri 24.Apr'09 at 12:25:35 -0500, Flynn, Timothy J wrote:
I am looking for a way to record when someone views a ticket and log
it somehow. I
I am looking for a way to record when someone views a ticket and log it
somehow. I know the url accesses are in apache logs. I am looking for
something long term that people could easily see when a ticket was
accessed, by who, and when. I was thinking about a scrip to do this to
record
I have had an issue with extract custom fields which I tracked down to
it hardcoding the first attachment as the text attachment. I need to
change it so it will review all the attachments to find which one is the
text one. I can't find the First method that is used anywhere. I'm not
used to the
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Monday, April 13, 2009 3:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Custom Fields Periodically not working
Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Tuesday, April 14, 2009 11:04 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields Periodically not working
Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated
to Extract Custom Fields 2.0. We use a webform which validates an email
generation to a queue. The form has not changed.
In some tickets we will not have any custom fields loaded. The emails
that create them visually
Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used
SVN before so this is becoming a trick. Can someone shed some light on
what I am doing wrong? I just want a local copy so I can install it.
svn checkout
Hi we used SpreadsheetDisplayedFields in RT 3.4.5. Has anyone been
using this in 3.8.2? There were some obvious changes in files that
needed to be edited. For some reason I am missing the id column and I
believe some others and the columns that are there are shifted to the
right 4 columns. I
Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, January 14, 2009 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Can't call method Content on an undefined value
at/usr/local/rt3
Sorry I have fixed my issue. If I would have read the whole README file
I would have seen the upgrade db command.
-Tim
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Tuesday
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am
also getting the error message
Can't call method Content on an undefined value at
/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
I have Postgres so the MySQL recommendations I have read about don't
What is the difference between depended on by vs. parent?
Thanks,
-Tim
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden
Hi,
I am running Redhat and running up2date and I get the error:
[Wed Sep 13 13:45:46 2006] [crit]: The 'comp' parameter (undef) to
HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the
allowed types: scalar object
Stack:
I am creating custom fields that are the select one value type in rt
3.4.5. I am reading my tickets in from email and I'd like the email to
be able to populate the custom field. My question is in the email do I
just use the name of the custom field value or do I need to use the sort
number in
I was trying to test rt 3.6.0 and I kept getting CPAN errors with
dependencies. I rolled back several VM Ware sessions just in case I had
messed something up recently with the same results. I am on Redhat and
had the exact same issues and results as discussed by Jim Meyer in this
February
RT 3.4.5
When a user is autocreated from an email and then later tries to login
through the web the email address cannot be added since it already
exists for a different user. Is there a way to merge the two user
accounts to show that they are one in the same? Since tickets may be
associated
.
-Tim
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, May 24, 2006 9:16 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search
Woops, just found this:
$val
-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 23, 2006 3:57 PM
To: Flynn, Timothy J; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search
Only thing I can think of is that you somehow modified the query before
doing
for the columns!
-Tim
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, May 24, 2006 8:05 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search
Eric
if it
doesn't match what I did above. I would think having tabs escaped would
be required for a tab delimited file to work properly.
-Tim
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, May 24, 2006 9:16 AM
To: rt-users
When my users are searching for tickets, they select the columns they
want and then search. A lot of them like the spreadsheet view so they
can make reports. One problem is in the spreadsheet view there are a
lot of extra columns that they didn't add. They appear to be most of
the default time
escaped that is affecting the query?
-Tim
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 23, 2006 3:32 PM
To: Flynn, Timothy J; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search
When my
I am getting this error in the bottom right screen of search builder
periodically. Any ideas?
System is RT 3.4.5 on Postgres 8.1
error: RT::Attribute::Name Unimplemented in RT::Attributes.
(/usr/local/rt3/lib/RT/Attributes_Overlay.pm line 81)
context:
...
492:else {
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