Version : RT-4.0.19
Hey All,
Running into a slight problem with a new queue I'm attempting to roll out a new
queue that uses some pre-canned template responses using Articles from the
integrated RTFM system in 4.0.19 now. I've changed the lifecycle to make the
open - resolve a default
that comment still exists in the 4.2 code? Any ideas on a
workaround if this is indeed what I'm running into?
Nicola
From: Foggi, Nicola
Sent: Saturday, August 02, 2014 7:45 PM
To: rt-users@lists.bestpractical.com
Subject: Custom Condition To Send Email on Resolve
Thanks Alex,
That code with some modification worked for me, I only want the scip to
apply IF Status changed - resolved AND NOT if RefersTo link is added (I
can ignore the correspondence I think safely as the significant event is
the addlink to the article (that it's set already to send out
I had the same problem and ended up dropping the Groups2 index and performance
went back to normal
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Alex Young
Sent: Wed 8/18/2010 6:07 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Slow
' OR Status = 'stalled')
Why don't any of the approvals with status=new show in the results screen? Any
ideas what is going on here?
Mike
Michael James mja...@stonebridgebank.com 7/28/2010 4:57 PM
It worked on 3.4.6, which is the version we were using before 3.8.8.
Foggi, Nicola nfo...@depaul.edu
with no real mysql tweaking on RT 3.8.8 I get:
mysql select count(id) from Attachments;
+---+
| count(id) |
+---+
| 41636 |
+---+
1 row in set (0.62 sec)
while significantly less that yours, .62 seconds isn't too shabby...
-Original Message-
From:
.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Kevin Falcone
Sent: Sat 7/10/2010 3:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.8 - Can a superuser reset a users password?
On Fri, Jul 09, 2010 at 09:22:58PM -0500, Foggi, Nicola wrote
I did just have a problem with 3.8.8 and one of the indexes (didn't have the
problem on 3.8.6 or below). It turned out to be the index GROUPS2 on the
Groups table... dropped the index, and performance was back to normal (pre
3.8.8)
Nicola
-Original Message-
From:
= 'User') AND ((Groups_3.Domain = 'RT::Queue-Ro
le' AND Groups_3.Instance = '3') OR (Groups_3.Domain = 'RT::System-Role')) AND
(Groups_3.Type = 'AdminCc') ORDER BY main.Name ASC;
Is there a reason it's looking at 3314678 rows for what returns the user
listing?
Nicola
2010/6/25 Foggi, Nicola nfo
.
That query is what is performed when I display a ticket through the web
interface.
Any help is appreciated!
Nicola
-Original Message-
From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov
Sent: Fri 6/25/2010 11:05 AM
To: Foggi, Nicola
Cc: rt-users@lists.bestpractical.com
Subject
it goes wrong, but any ideas on where to start? My guess is something around
the IncludeSystemRights logic somewhere in WhoHaveRight or WhoHaveRoleRight?
Nicola
-Original Message-
From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov
Sent: Fri 6/25/2010 11:05 AM
To: Foggi, Nicola
hey everyone,
after upgrading from 3.8.6 to 3.8.8 we're getting a slow query on this query:
use rt3;
SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON (
Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON (
CachedGroupMembers_2.MemberId =
Hey Everyone,
So we have implemented approvals under RT 3.8.6 basically to track and approval
purchase requests. The request has to go through 2 levels of approvals, at
which point i have it setup to email our purchasing department the information
to complete the purchase. In researching
: [rt-users] Approval Queue Approved/Rejected Templates and Parent
Request Correspondence
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner
of the parent request
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner of the parent request gets double notifications. The
first is from the templates:
Approval Passed
All Approvals Passed
Approval Rejected
the 2nd email is the fact that it puts the
I should of mentioned it's 3.8.6...
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Tue 3/2/2010 11:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Approval Queue Approved/Rejected Templates and
ParentRequest
...
Thoughts?
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Wed 11/18/2009 1:41 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth TLS to Active DirectoryLDAP_OPERATIONS_ERROR 1
on Bind
Hey Everyone,
So I got
Hey Everyone,
I'm working on setting up RTx::WorkFlowBuilder, I have the following in my
RT_SiteConfig:
Set($WorkflowBuilderStages,
{ 'approver1-approval' =
{ content = 'content',
subject = 'Architect Approval for Request: {$Approving-Id} -
Just in case anyone else runs into this, not sure if it was supposed to be this
way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an:
[error] Can't call method get on an undefined value at
perl-home-dir/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed
in
Just in case anyone else runs into this, not sure if it was supposed to be this
way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an:
[error] Can't call method get on an undefined value at
perl-home-dir/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed
in
Hey Everyone,
So I've been looking at ways to create approvals, and initially i created my
own approval queue called po-approvals, created the template to create the
approval ticket in it, that all worked, however, i wasn't getting notified of
the pending approval (though i could see it
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