Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3

at least 2 GB to innodb_buffer_pool_size. MySQL save some useful information about innodb. The less page faults the better performance ;) Good luck, -- Gilmar Santos Jr Torsten Brumm escreveu: Hi Gilmar, i'm playing around with this buffers since some months without finding a good solution, can

Re: [rt-users] Mysql to Postgres Problems

(?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'ERROR: permission denied for sequence attributes_id_seq Any ideas? Verify the owner of sequence objects in Pg... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Trying to develop a query

this information. The only way i figure is to verify if there is any transaction created by ticket owner... but the search interface doesn't permit to search tickets transactions... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] (ERRATA) Mysql to Postgres Problems

[..] I considered migrating a couple weeks ago. I wrote a tutorial[1] about [...] 1 - http://www.safernet.org.br/twiki/bin/view/Colaborar/RT_MySQL2Pg -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Mysql to Postgres Problems

*. Good luck, Gilmar Santos Jr Mario Gomide escreveu: Hello list! I used to use RT-3.4.1 on MySQL and I´m trying to migrate to RT-3.6.1 on PostgreSQL 8.1. I´m having some problems with the database import process. I get the same errors many times: ERROR: invalid byte sequence for encoding

Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3

of available RAM to avoid swapping. 1 - http://dev.mysql.com/doc/refman/4.1/en/innodb-configuration.html 2 - http://dev.mysql.com/doc/refman/4.1/en/innodb-tuning.html 3 - http://wiki.bestpractical.com/index.cgi?PerformanceTuning -- Gilmar Santos Jr

Re: [rt-users] Spam on the Wiki

and sent to the administrator, that can remove the account if it's the case. This way we are fairly safe from robots, and incidents with bad users are very rare... Btw, I use TWiki (http://twiki.org/), a very robust, flexible and extensible wiki. -- Gilmar Santos Jr

Re: [rt-users] Packet ticket send out?

-- Gilmar Santos Jr Zhiming Liu escreveu: Hi, Does anyone know how to do this with RT? when user creates a new ticket, selects a customfield value like yes, then click on Create button, RT automatically packet the ticket information and email to an email address. And it can do the same thing when

Re: [rt-users] GD dependency on RT 3.6.0

are running a linux system). -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] Templates for queue structure

... It would be also possible to add properties individually, but the maintenece of groups would be much easier. What do you think about it? Thanks, -- Gilmar Santos Jr David Smithson escreveu: Hi all. It seems that it would be a nice feature to be able to define template queues. So

Re: [rt-users] Query tickets login?

. Some few changes to it could insert a logout row in the table... The stand alone tool with a change in the execution flow of the logout proccess can achieve what you want ;) -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] User's Owned Tickets show incorrect URL string forsubject

this with caution, *all* user's SearchDisplay will be deleted and the default (set in RT_Config.pm, or overridden in RT_SiteConfig.pm) used. By the way, I'm using RT 3.6. -- Gilmar Santos Jr Josh Barron escreveu: At the very least could someone point me in the right direction to where the page

Re: [rt-users] Query tickets login?

Hi, I don't thinks that's easly possible, cause RT doesn't keep a Last Time Login record... (does it?) The sessions are stored in the database, so a customized component/module could do this... but it doesn't seem to exist (I didn't find anything with a quick search in the wiki) -- Gilmar Santos

Re: [rt-users] How can I prevent users from reading other queue's tickets?

users can see all queues that's true. Tickets in a queue you can't see are not shown in your main page... -- Gilmar Santos Jr Tim Pritlove escreveu: Hi, I am using RT 3.2 and just found out two annoying things 1. people who have NO permissions for a queue can still read the ticket when

Re: [rt-users] Q: How to build a ticket query that uses custom fields

. There are mysql tips, apache tips, etc. -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] How to setup RT users and groups?

... Am I mistaken? -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] rt 3.6.x on Debian sarge

packages, but I prefer to use mine... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] How to setup RT users and groups?

to a group and not to other group within the same queue? The ShowTicket permission applies to all tickets in the queue, and not for groups of tickets. That's why I suggested creating one queue for each group :-) -- Gilmar Santos Jr Kenneth Crocker escreveu: Gilmar, You said, I think it's

Re: [rt-users] Q: How to make a user signature appear at the top of email coorespondance, instead of the bottom?

Hi, John. I don't know if this could be done with some callback, but you can change the html/Elements/MessageBox file. (See patch attached) Refer to CleanlyCustomizeRT[1]: Using the 'local' directory. [1] - http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT -- Gilmar Santos Jr. John

Re: [rt-users] How to setup RT users and groups?

you can make them global, or replicate in each queue if the first isn't a good idea), differing only in ACL. -- Gilmar Santos Jr Zhiming Liu escreveu: Hi Gilmar, Got your answer, thanks. This is what I what to do on RT: Create one queue and several groups in the queue. A super user assigns

Re: [rt-users] Display.html link

Have you upgraded from a previous version? If so, I think the problem is some kind of inconsistency in the database, more precisely in the Attributes table, row named 'HomepageSettings'. The problem appears only on the RT at a Glance? Is the link correct in any search? -- Gilmar Santos Jr