Torsten Brumm wrote:
my $CurrentUser = GetCurrentUser();
What user is this? The one I'm logged on the shell? It'll resolve it to
a RT user?
Is there a way to specify what user it'll use?
[]s
core
___
Is it possible? I have 30+ queues to create, is it possible to create
the queues directly on the database or using a script?
Thanks.
[]s
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
Ok, is there a place that describes/documents RT Objects? I got a LINKS
object somewhere in my scrips (RT::Links=HASH(0x1a124bc4)) but I can't
find information anywhere about how to get information about the Link or
collection.
The Wiki has no information, btw.
[]s
Hello, I'm working on a Scrip to change status and comments on creation
of dependent tickets, but apparently I can't get DependentOn on ticket
creation:
[Mon Sep 3 18:19:30 2007] [debug]: About to think about scrips for
transaction #82336 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Mon Sep
So,
since yesterday there's ONE user with problems with email. When he
replies an RT email he gets a message from the RT system with
Permission Denied on it.
The thing is, he's in the same group as me, with no different
permissions on the queues we operate, and I can comment and use emails
Gene LeDuc wrote:
Hello Jose,
Custom field values are associated with the ticket number.
I did the magic with custom fields and some joins, but there's something
bugging me now: where RT stores the information about the 'Requestor' of
a ticket?
[]s
core
Jeff Platter wrote:
There should be a creator integer field on the tickets table. That integer
associates with a user id for the requestor.
Sometimes people from the helpdesk get a call and create the ticket,
making the helpdesk person the creator.
The strange thing is on RT interface the
So, I'm doing a little python CGI that pulls data from the RT database,
but some things are a little off:
* Sometimes counting the number of tickets 'new' and 'open' on a select
gives a slightly different value than doing the same thing on RT query
builder, like 3 or 4 tickets difference. Any
So, I followed the Multiple Installs [1] instructions on the Wiki using
mod_perl2 and it didn't work. So I went trying configurations and still
not working. Right now I have:
/opt/rt3 (first rt, it's working in SSL and works ok)
/opt/rt3_one (this one don't work)
/opt/rt3_two (neither do this)
Hey, I need to do one of those costumer satisfaction surveys on random
ticket closings. I'm thinking in a Script to open a new ticket about a
survey and using an external app to do the actual survey stuff.
Unless someone has a better idea :)
[]s
Jose P. E. Junior
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Erm, about scrips:
What the transaction field means anyway?
I'm basing my scrips on
http://wiki.bestpractical.com/index.cgi?AutoCloseOnNagiosRecoveryMessages,
but I want to auto-deal with Nagios and Cron-Apt automatic emails. Can
I create two
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José de Paula Eufrásio Júnior wrote:
Hello, I'm using RT 3.6.1 and when I set the time worked to
'hours' and submit the comment, the comment always shows 'number
min' on the worked time, without any conversion (like, 2 hours =
120 minutes).
Ok, I
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Hello, I'm using RT 3.6.1 and when I set the time worked to 'hours'
and submit the comment, the comment always shows 'number min' on the
worked time, without any conversion (like, 2 hours = 120 minutes).
We translated
almost all RT interface and
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Hello,
I just 'won' the responsability of taking care of our RT system and
make some customizations.
Right now I'm trying to fix/customize the following, using RT 3.6.3:
* worked time is show in minutes only. Even when I select hours
in the
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