The apache user account doesn't have rights to create folders/files in
the /tmp directory.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tamer
Tayea
Sent: Friday, August 24, 2007 1:58 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users]
by
sessions and files results in increased reads from the web server to verify
session or large database sizes to store the files in blobs.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Boris Lytochkin
Sent: Tuesday, August 07
that the
attachment table also stores all updates to a ticket, not just the attachments.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Harper
Sent: Wednesday, August 01, 2007 12:41 PM
To: rt-users@lists.bestpractical.com
No I hadn't, I'm looking around now. Out of curiousity did you integrate this
with your RT install?
Justin Brodley
-Original Message-
From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 12, 2007 1:06 PM
To: Justin Brodley; Jason A. Smith; rt-users
I'm working on some reports for our RT database, and I'm noticing that
fields get populated with 1/1/1970 if there is nothing entered into the
DB.
Is this accurate assessment? If so can I just assume that 1/1/1970 =
null?
Thanks in advance.
Justin Brodley
It's nice to see that its consistently inconsistent. We are also running
Oracle, so I'll have to look out for this.
Justin Brodley
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Tuesday, June 19, 2007 8:31 AM
To: Justin Brodley; rt-users@lists.bestpractical.com
Has anyone attempted to terminate SSL on a load balancer in front of the
RT server? We did some initial tests but had issues with redirects,
etc. We'd prefer not to terminate SSL directly to the web server as this
adds additional stress to the server.
Justin Brodley
That would be great especially when dealing with reporting applications, having
a value there makes them more complex, as I have to set not equals
statements.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov
Sent
Well our solution wasn't elegant or sexy, but it was effective. Since RT runs
out of an exchange mailbox at our company, we just created a rule on the
mailbox to delete anything with the subject that contains out of the office.
Crude but effective.
Justin Brodley
-Original Message
Out of curiosity has anyone at Best Practical evaluated the suggestions and
determined feasibility of any of these suggestions.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Atro Tossavainen
Sent: Monday, May 28, 2007 4:50 AM
To: rt
Mikko-
This is an interesting way to consider doing this work. I hadn't thought about
additional roles.
Justin Brodley
-Original Message-
From: Mikko Lipasti [mailto:[EMAIL PROTECTED]
Sent: Wednesday, May 23, 2007 3:57 AM
To: Justin Brodley
Cc: rt-users@lists.bestpractical.com
Because the requestors are in support or professional service and need to be
kept up to date on requests.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mikko Lipasti
Sent: Monday, May 21, 2007 11:34 PM
To: rt-users
Queues for each customer would be unmanageable as we would have over 200
queues, and i'd have a massive custom view to correlate all this data into a
single pane of glass.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Les Mikesell
. Were
currently solving the problem with Custom Fields but were concerned about the
qty of CF values, and we also have some additional needs for escalation scripts
that require additional data be stored with each custom field.
Justin Brodley
-Original Message-
From: Les Mikesell [mailto
the correct ruleset. But I find this to be
terribly Kludge and there should be an easier way.
If anyone has any ideas or knows of any extensions to RT to help
accommodate some of these needs, I'd greatly appreciate it.
Justin Brodley
___
http
in the wiki but haven't had a chance.
Justin Brodley
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Baytalskiy, Sal
Sent: Wednesday, May 16, 2007 9:49 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Desperately ned Oracle help
Hey everyone!
As ive already mentioned
just setup the RT user as per the oracle readme and then we
just ran initialize-database and it created the rest.
Justin Brodley
From: Baytalskiy, Sal [mailto:[EMAIL PROTECTED]
Sent: Thursday, May 17, 2007 10:34 AM
To: Justin Brodley; rt-users@lists.bestpractical.com
Subject: RE: [rt-users
Hmm, not sure at this point. Someone else who is more familiar with the
initialize-database part of the install will have to assist.
Justin Brodley
Supervisor of DataCenter Infrastructure
SumTotal Systems, Inc. (Nasdaq: SUMT
http://quotes.nasdaq.com
Has this been integrated with RT?
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, May 15, 2007 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Expensive Queries
Thanks Ken and Jesse
I've had similar problems with our RT3.6.3 on Oracle 10g release, where
sessions are stored correctly and the cookie is set but they still get kicked
out of the system.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Igor
probably
re-review and determine if it should be checked into the code tree as it does
resolves this issue.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jack D. Browning
Sent: Tuesday, May 08, 2007 8:03 AM
To: rt-users
Subject: [rt
I forgot yesterday something that I think would be important:
1. Ability to track different types of SLA, based on ticket Categories and have
reporting and escalation process around SLAs.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED
I'd like to see the following:
1. Better Documentation and resources for the product (current methods
are cumbersome and slow ie. List Archives or the Wiki)
2. Ruby on rails would be great... but as your PERL guys I assume
unrealistic. Really a complete SOA architecture would be fantastic
3.
Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone
Sent: Monday, April 23, 2007 5:08 AM
To: RT User List
Subject: Re: [rt-users] DBIx::Searchbuilder issue
On Apr 20, 2007, at 1:42 PM, Justin Brodley wrote:
I have ran this code
So I resolved this issue, but am still having the same string of errors as
before.
Is there any good way to test DBD::Oracle in the way the application is trying
to make sure its connect as it should?
Justin Brodley
Supervisor of DataCenter Infrastructure
SumTotal Systems, Inc. (Nasdaq
I have ran this code TWO_TASK=FOO perl -MDBI -le 'DBI-connect(DBI:Oracle:,
rt3, rt3)' and have received no error back, which I assume no error is
good news.
Justin Brodley
Supervisor of DataCenter Infrastructure
SumTotal Systems, Inc. (Nasdaq: SUMT)
110-110th Ave NE Suite 700
Bellevue, WA
--with-web-group=apache
--with-db-type=oracle --with-db-dba=RT --with-db-database=rt.host
--with-db-rt-user=RT --with-db-rt-pass=RT
Is this correct? Or am I completely off track here
Justin Brodley
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