Because the requestors are in support or professional service and need to be kept up to date on requests.
Justin Brodley -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mikko Lipasti Sent: Monday, May 21, 2007 11:34 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customer Centric RT? On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote: > Basically were an ASP hosting operation, we have hundreds of customers > that pay us money to host their site. Our company has several > departments that create tickets associated to each of the customers. > Currently the way were managing Customer is by having them defined as > a custom field and then we can write reports based off these custom > fields. Why can't you use Requestor field to identify customers? - Mikko _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
