Queues for each customer would be unmanageable as we would have over 200 queues, and i'd have a massive custom view to correlate all this data into a single pane of glass.
Justin Brodley -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Les Mikesell Sent: Tuesday, May 22, 2007 5:34 AM To: Mikko Lipasti Cc: [email protected] Subject: Re: [rt-users] Customer Centric RT? Mikko Lipasti wrote: > On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote: >> Basically were an ASP hosting operation, we have hundreds of customers >> that pay us money to host their site. Our company has several >> departments that create tickets associated to each of the customers. >> Currently the way were managing Customer is by having them defined as >> a custom field and then we can write reports based off these custom >> fields. > > Why can't you use Requestor field to identify customers? > Or dedicate a queue to each customer? If the people using it are different, a queue seems like the logical way to separate them. -- Les Mikesell [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
