[rt-users] changing the look and feel of RT tickets

hanks!!! With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off

RE: [rt-users] Is it possible to change queue name in place of rtname?

icket->id()}] After restarting web server we created a ticket but it still had rtname and not queue name in the email subject line. Does this extension work for 3.6.5? or we missed anything? Please reply. Thanks a lot for the help. Krishna Prasad -Original Message- From: Krishna Prasad [m

RE: [rt-users] Is it possible to change queue name in place of rtname?

-Brand edQueues/ On 10/31/07, Krishna Prasad <[EMAIL PROTECTED]> wrote: > > I'd like to add queue name to the subject line in RT tickets. > > Is it possible to change the queue name in place of rtname in subject line? > Can any one send me the solution for this issue? > >

[rt-users] Is it possible to change queue name in place of rtname?

I'd like to add queue name to the subject line in RT tickets. Is it possible to change the queue name in place of rtname in subject line? Can any one send me the solution for this issue? With Regards, Krishna Prasad ___

[rt-users] how to activate the custom template and custom scrip.....

s and scrip's on a per queue basis? Is there any detailed documentation for this issue? Can anyone help me on this issue? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON

[rt-users] attachment on owner change?

Hi All, I have a query that including attachment on owner change, the attachment was missing. What I have to do on this issue? Can anyone guide me on this issue? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman

[rt-users] owner should get the requestor's message only but receiving greeting's message from RT?

attachment was missing? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take

RE: [rt-users] new address added in cc list when the issue isstill open?

Hi Jason Smith, Thank you very much for giving me a good solution for this. It helped me a lot and I have fixed this issue using the scrip that you have given in http://wiki.bestpractical.com/view/AddWatchersOnCorrespond With Regards, Krishna Prasad -Original Message- From: Jason

[rt-users] new address added in cc list when the issue is still open and should be notified that added person everytime as the cc people receives the mail?

nently in RT and the email correspondence should be notified that added person every time as the cc people receives the mail. Can any one help on this issue? Thanks!!! With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-

[rt-users] new address added in cc list when the issue is still open?

With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off t

[rt-users] RE: can we create our own scrip action in request tracker?

I don't know writing the scrip. Actually I want to create scrip for "Auto-reply to requestor and Cc's" Please anyone send me the scrip for "Auto-reply to requestor and Cc's". With Regards, Krishna Prasad _

[rt-users] can we create our own scrip action in request tracker?

Can we create our own scrip actions? I want to create scrip like "Auto-reply to requestor and Cc's" Can I create the above scrip in Request Tracker either globally or for a specified queue? With Regards, Krishna Prasad _

[rt-users] permission denied message when replied to the autogenerated mail

ant giving permissions to everyone to ReplyToTicket. What I want is if I give rights to requestor I should not get permission denied message. Please let me know what I did wrong. Thanks!!! With Regards, Krishna Prasad ___ http://lists.

RE: [rt-users] problem regarding custom fields.....

Thanks for your reply. It helped me a lot in finding the solution. With Regards, Krishna Prasad -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 11:26 PM To: [EMAIL PROTECTED] Cc: 'Drew Barnes'; rt-users@lists.bestpra

[rt-users] RT allow multiple owners for a ticket?

Does RT allow multiple owners for a single ticket? Thanks!!! [Krishna Prasad] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

[rt-users] problem starting apache web server.....

20 -processes 8 FastCgiConfig -restart Did I made anything wrong in configuring fastcfi.conf? Please make me correct if I made anything wrong. Please I want to start the apache web server. Please help me... Thanks!!! With Regards, Krishna Prasad _

[rt-users] problem regarding custom fields.....

fields. Whether we have to change the group rights or user rights? Can any one please help me in finding this solution? Thanks!!! With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

[rt-users] issue: mail generated for a ticket should have from name as queue name

My_Queue". How can we solve this problem? Thanks!! With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Di

RE: [rt-users] RT-Users Digest, crash when opens the ticket

Thank you very much I have fixed the crash by removing the unnecessary slash in Set($WebBaseURL , "http://localhost/:80";); By Set($WebBaseURL , "http://localhost:80";); With Regards, Krishna Prasad -Original Message- From: Drew B

[rt-users] RT-Users Digest, crash when opens the ticket

/Mason/Interp.pm:342 /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123 /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73 /opt/rt3/bin/mason_handler.fcgi:78 raw error <http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw>