Hi There!
My RT 4.12 + Centos works fine and my fetchmail as well. But sometimes, just
for some PDF attachments I got an error " HTTP request failed: 500 Internal
Server Error. Your webserver logs may have more information or there may be
a network problem " by WEB UI or " fetchmail: MDA returned
Hi There!
How can I identify the requestor of the ticket on my mysql database? On
Tickets table, there is not a field like "requestor"!
Any suggestion is appreciated..
Marcelo Calado
Field | Type | Null | Key | Default | Extra
|
Hi There,
I've created on my web site a form to get some information from my customers
and send this by mail. I've received the email's and the ticket get created
in the right queue except that the custom field value I pass.
If I send by Outlook as a plan text mail, its works well and the
Hi There,
I've created new RT users by REST API using this code! Sometimes, I try to
open a new ticket for user and the RT created the new requestor instead of
use the requestor that I created by REST API.
When its happen, the new user/requestor was created with name and email ,
but the another
Greetings,
I can populate my Users from my customer list through the REST Interface.
I have some custom fields like IDNumber and others...
I've tried like that:
CF.{IDNumber} = 999888
and
CF- IDNumber = 999888
And
CF-'IDNumber' = 999888
The user was created! But were not filled. I have the
: migetismad [mailto:migetis...@hotmail.com]
Sent: Friday, January 08, 2016 1:41 PM
To: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com>
Subject: RE: [rt-users] How to clone the ticket
If you do it from display there is a button next to children in links. It says
Hi There,
Is there a way to create a new "Clone Ticket" of the current ticket? And
copy the custom field values from the current ticket?
Thank you.
Hi There!
I hope this helps someone.
In order to create new users(requestors) from my customer list, I decided
use the PowerShell Script.
I've following the examples and built in accordance with the need of our
customers.
http://requesttracker.wikia.com/wiki/REST
Hi There!
First off I am NOT a programmer and a newbie to perl:)
I'd like to create a Scrip that looks at the requestor's (of course...
presuming, that was created before), if it matches, the scrip will assign
some ticket field values from User field values.
This scrip will fill up fields
Hi There,
I've been having this error after the Fetchmail has flushed my mails:
Subroutine IO::Socket::INET6::sockaddr_in6 redefined at
/usr/share/perl5/Exporter.pm line 67.
at /usr/share/perl5/IO/Socket/INET6.pm line 21.
I googled around a bit and came across many solutions that classified
ame2|X-header-name-2|.*
RTcustomfieldname3|X-header-name-3|.*
I can see what you're trying to do with your template, but unfortunately don't
have enough experience to know how to help further.
On Tue, Dec 22, 2015 at 1:16 PM, Marcelo Calado | TBS TAX Services
<mcal...@tbstaxser
Hi There!
I am having trouble with RT-Extension Extract Custom Field.
Anyone ever done this before and can help? A quick help will be appreciated
as we are missing critical requests
Thank you.
My template:
EIN|Body|EIN:\s*(\w+)
Address|Body|Address:\s*(\w+)
Cell
Hi there!
I have been having the same error after I installed the RT-Extensions
(ActivityReports and CommandByMail). When I disable this extensions on
RT_SiteConfig.pm, this erros has stoped.
I'm still looking for to solve this issue.
Hi there!
The problem was solved by creating manually "mkdir
/opt/rt4/local/plugins/RTx-Calendar/".
Run again!
perl Makefile.PL
make
make install
And..voalaaa works fine..:)
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Marcelo Calado
Hello Everyone!
I installed and set up RT-Extension-ActivityReports (Centos 6.7). I can see
Activity Summary Report Type on MyDashBoard.
But...When I click on "Report" using this settings:
Query: "" (blank)
Report type: Activity Summary
Start date: 2015-11-01
End date: 2015-11-30
Hi,
I installed MyCalendar Extension and after I selected on my dashboard, RT
show me this error on my dashboard "An internal RT error has occurred. Your
administrator can find more details in RT's log files."
(RT 4.2.12 ; Centos 6.7.)
Looking into my logs:
[25525] [Fri Dec 4
Hi all!
I hope someone could point me in a direction for figuring out this error:
500 Internal Server Error: The server encountered an internal error or
misconfiguration and was unable to complete your request.
Please contact the server administrator, mcal...@tbstaxservices.com and
Hello Everyone!
I need hlp..J
I've just install RT 4.2.12 on Centos OS 6.7.
My .fetchamilrc file:
set postmaster "services"
set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll imap.myserver.net with proto IMAP service
Hi,
I tried to install the Extension CommandByMail and when I tried to run make
initdb I get an error:
[root@tbsforyou RT-Extension-CommandByMail-1.00]# perl Makefile.PL
Using RT configuration from /opt/rt4/lib/RT.pm:
lib=> /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib
Hello Everyone!
I have some ticket Custom Fields for my Queue (e.g. MobilePhone).. Works
Fine! I installed the Extension to scan my emails to set values of custom
fields... works fine !
To set my Ticket Custom Fields, ok! But... is there a way to set another
table like "Users.
!
I have on my Queue "Ticket Custom Fields" or "Transaction Custom Fields",
ok!
I'd like to extract from mail to Users (Organization, Address1, City,
Phoneand them)
Thanks
Marcelo Calado.
From: Marcelo Calado | TBS TAX Services [mailto:mcal...@tbsta
Hi,
To facilitate the migration process for RT, I've been thinking more
seriously about my customer list.
Please share with me your opinion!
May I import our lists of existing customers into RT as a
Watcher's/Requestor's?
Someone did?
May I use INSERT INTO STATEMENT of MySQl
Hello Everyone!
By following the instructions to install the "ExtractCustomFieldValues"
(https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues)
And that:
http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket
+custom+field+values++from+email
I've
as called?
At this point I can add my condition?
(/html/helpers/Autocomplete/Owner)
<%ARGS>
$return => 'Name'
$limit => undef
$term => undef
$max => 10
Thanks,
Marcelo Calado.
-Original Message-
From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu]
Sent: Thu
-
From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu]
Sent: Tuesday, November 10, 2015 4:38 PM
To: Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com>
Cc: rt-users <rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Owner Query - Custom
Hi Marcelo,
On Tue, Nov 10,
Hello!
When I trying to create a ticket on RT 4.09, I'd like to select just the RT
User's of Owner field on the basics table in the right side.
I'd like to select only the RT User's on my Owner Query! Is it Possible? How
Can I do this? I can't see the Watcher's!
Owner:
Nobody
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