[rt-users] RTFM Articles - remove headers

2012-06-22 Thread Naresh Maharaj
numerous changes to the file below but the headers keep re-appearing http://www.gossamer-threads.com/lists/rt/users/27257 E.g. of headers: #1: Delivery: Check Local Delivery Office - Content: --- ... -- Kind Regards Naresh Maharaj Katsuma Limited T

Re: [rt-users] RTFM Articles - remove headers

2012-06-22 Thread Naresh Maharaj
Found the setting in the articles class configuration which allowed me to turn off this feature Kind Regards Naresh Maharaj Katsuma Limited T/a Hewitt May Tel: +44 (0)7861 672449 WhatsApp: +447861 672449 Email: nar...@hewittandmay.com On 22/06/2012 13:12, Naresh Maharaj wrote: Hi RT Users

[rt-users] Removing Inline History from RT ticket

2011-07-22 Thread Naresh Maharaj
of the message will be visible. Regards Naresh -- Naresh Maharaj, Katsuma Limited email: i...@hewittandmay.com web: http://www.hewittandmay.co.uk 2011 Training: http://bestpractical.com/services/training.html

[rt-users] RT: Use of uninitialized value in lc at /usr/local/share/perl5/HTML/Mason/ApacheHandler.pm line 914

2011-01-19 Thread Naresh Maharaj
' ? $apreq_instance-( $new_r ) : $new_r ); } have seen the following post but could not see a solution: http://www.gossamer-threads.com/lists/rt/users/96670 Does anyone know how I might be able to resolve this Kind regards Naresh Maharaj, Hewitt

[rt-users] Fwd: Fw: [ Hewitt May #176] Test Ticket - #1 from yahoo mail box

2011-01-04 Thread Naresh Maharaj
were for internal use and never seen by the Requester. Kind regards Naresh -- Forwarded message -- From: Naresh Maharaj contact...@yahoo.com Date: 4 January 2011 22:01 Subject: Fw: [ Hewitt May #176] Test Ticket - #1 from yahoo mail box To: Naresh (Gmail) Maharaj contact

Re: [rt-users] Fwd: Fw: [ Hewitt May #176] Test Ticket - #1 from yahoo mail box

2011-01-04 Thread Naresh Maharaj
not have expected to see. Naresh On 4 January 2011 22:17, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jan 04, 2011 at 10:09:05PM +, Naresh Maharaj wrote: Dear All We have found in issue in RT that causes us great concern. Below is a ticket which has a Comment followed

Re: [rt-users] Fwd: Fw: [ Hewitt May #176] Test Ticket - #1 from yahoo mail box

2011-01-04 Thread Naresh Maharaj
. Rgds Naresh On 4 January 2011 23:18, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jan 04, 2011 at 11:12:16PM +, Naresh Maharaj wrote: Simply clicking reply hyperlink near the history of a ticket will reproduce all the history including the Correspondences and Comments

[rt-users] Canned replies with RTFM / without RFTM

2010-12-25 Thread Naresh Maharaj
Dear All Have read the following article and followed it ditto.. http://requesttracker.wikia.com/wiki/CannedReplies To no avail, I was unable to get any functional or cosmetic differences in RT. Been sifting through the rt-users archives and web comments alike. Given that I am unable to get

Re: [rt-users] Canned replies with RTFM / without RFTM

2010-12-25 Thread Naresh Maharaj
All Given its Christmas I did not expect a reply today :) so I installed and configured RTFM and using this for canned replies. Works a treat and no impact on performance. B.Rgds Naresh On 25 December 2010 11:46, Naresh Maharaj nar...@hewittandmay.com wrote: Dear All Have read

[rt-users] RT Sending Email too SLOW

2010-12-09 Thread Naresh Maharaj
. Naresh Maharaj, Hewitt May (Shirtmakers) Ltd email: i...@hewittandmay.com web: http://www.hewittandmay.co.uk

Re: [rt-users] RT Sending Email too SLOW

2010-12-09 Thread Naresh Maharaj
Dear Ruslan Thank you - have done all of this already. Just checked the DNS Servers we use and it seems our ISP had not informed us of a change to the DNS address. Made a change to /etc/resolve.conf added the new DNS server address and hey presto !!! Super fast Kind regards Naresh Maharaj