Re: [rt-users] RT WYSIWYG issue

the Update button) So all in all I see 7 modifications to the ticket :( Your thoughts. -Ashish From: Jesse Vincent [je...@bestpractical.com] Sent: Monday, April 05, 2010 11:49 PM To: Potla, Ashish Bassaliel Cc: rt-users@lists.bestpractical.com Subject: Re: [rt

Re: [rt-users] RT WYSIWYG issue

Notice that the focus at that point is both on the WYSIWYG editor and the update button. From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apo...@qualcomm.com] Sent

[rt-users] RT WYSIWYG issue

Hi We are seeing some issue when commenting for a ticket in RT system. If we use 'tab' key, it send multiple emails (in this case we got almost 30 emails) for the ticket's response to all the members. (We are glad, the user didn't used more than 30 words to close this ticket:)) Is there a fix

[rt-users] FW: Delete User accounts through a perl script

Hi, Even on CLI : ./rt-shredder --plugin 'Objects=User,39236' Is taking forever. It has been running for quite sometime till now. -Ashish From: Potla, Ashish Bassaliel Sent: Tuesday, February 23, 2010 6:30 PM To: rt-users@lists.bestpractical.com Subject: Delete

[rt-users] Delete User accounts through a perl script

Hello I consistently keep getting this error : Couldn't wipeout object: at /opt/prj/rt/rt3/local/lib/RTx/Shredder.pm line 427. At the end of this mail is my subroutine - If I change the Wipeout to WipeoutAll , it just takes on forever at that statement. Let me know if you have any other logic

Re: [rt-users] Spell Checker

Hello! Thank you for your comments. I will try this out asap. Regards, -Ashish From: Praveen Velu [praveen.v...@hotmail.com] Sent: Saturday, November 28, 2009 12:38 PM To: Potla, Ashish Bassaliel; rt-us...@bestpractical.com Subject: RE: [rt-users] Spell Checker

[rt-users] Spell Checker

Hello, How does one enable RT Spell checker in RT 3.8.2? Thank you in advance, -Ashish ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com

[rt-users] Long Lines on ticket display page

Hello, Some bizarre things have been happening and would like to know if anyone has seen similar cases. 1. When a long line is in the message body, it runs off the screen. 2. Sometimes, long words, like path names are unnecessarily truncated and wrapped to the next line even

[rt-users] FW: Problem with Ticket display page

I tried to send a screen shot but it was too big.. I will try to explain my problem: Inside the message body I keep seeing horizontal /vertical scroll bars. Why is this happening? Thank you, -Ashish From: Potla, Ashish Bassaliel Sent: Wednesday, November 25, 2009 2:57 AM To: 'rt-us

[rt-users] FW: FW: Problem with Ticket display page

I didnt edit that. Where do you actually set it? Thanks for your response. -Ashish From: Ken Crocker [kfcroc...@lbl.gov] Sent: Wednesday, November 25, 2009 10:30 PM To: Potla, Ashish Bassaliel Cc: rt-us...@bestpractical.com Subject: Re: [rt-users] FW: Problem

[rt-users] FW: Long Lines on ticket display page

Bassaliel Cc: rt-us...@bestpractical.com Subject: Re: [rt-users] Long Lines on ticket display page On Wed 25.Nov'09 at 3:03:05 -0800, Potla, Ashish Bassaliel wrote: Hello, Some bizarre things have been happening and would like to know if anyone has seen similar cases. What version of RT

Re: [rt-users] text attachment get mixed up

I see this too. Is there any fix out there for this? -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Mathieu Longtin [math...@closetwork.org] Sent: Wednesday, November 11, 2009 7:43 PM To: RT Users

Re: [rt-users] Send email from script

. hope this helps. -Ashish From: Tariq Doukkali [tariq.doukk...@autoform.de] Sent: Wednesday, July 22, 2009 11:27 AM To: Potla, Ashish Bassaliel Cc: rt-users@lists.bestpractical.com Subject: AW: [rt-users] Send email from script Hi Ashish, many Thanks

Re: [rt-users] Send email from script

regards from Germany, Tariq -Ursprüngliche Nachricht- Von: Potla, Ashish Bassaliel [mailto:c_apo...@qualcomm.com] Gesendet: Mittwoch, 22. Juli 2009 09:11 An: Tariq Doukkali Cc: rt-users@lists.bestpractical.com Betreff: RE: [rt-users] Send email from script Here is a sample : Description

Re: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action. The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions -- for instance). Let me know if you

[rt-users] DashBoard create rights

Hi, I am trying to configure Dashboards to all the users in my system. How do I assign the global right : CreateDashboard to all? I have a LOT of users in my system and it is hard to open Configuration/Global/UserRights.html and assign each one of them this right. Sometimes the system crashes

[rt-users] Text Attachments in RT Emails mucked up

Hi, I send an email to RT with a text attachment (ie a notepad file with some text in it.) and some content say 'TEST' in the body of the email. The reply template consists of self-TransactionObj-Content to list out the content. But when I recieve the email, the text attachment is now in the

Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

I am sorry for the typo!!! After setting it to US/Eastern, the dates DO NOT adjust to show the time in the new time zone. Thanks -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Potla, Ashish

[rt-users] Help regarding TimeZone setting in RT 3.8.2

zone. Thanks -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apo...@qualcomm.com] Sent: Wednesday, April 01, 2009 5:11 PM To: rt-us...@bestpractical.com Subject: [rt

Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

Hello Guys, Can anyone please help me with this? -Ashish From: Potla, Ashish Bassaliel Sent: Wednesday, April 01, 2009 8:27 PM To: rt-us...@bestpractical.com Subject: Help regarding TimeZone setting in RT 3.8.2 Hello Everyone, Is there a particular format

Re: [rt-users] Allow only a specific user to see a Callback

I think you can also get the current user`s obj and get his name like : $session{'CurrentUser'}-UserObj-Name and put in a condition to see if its John or not. Based on this condition you should call the callback. But going into the future if you want to add more users this functionality, it

Re: [rt-users] Allow only a specific user to see a Callback

Try this in your condition and let me know : if ($group-HasMemberRecursively($session{'CurrentUser'}-PrincipalObj)) { -Ashish From: holland holland [laholla...@gmail.com] Sent: Tuesday, March 24, 2009 3:55 PM To: Potla, Ashish Bassaliel Subject: Re: [rt

Re: [rt-users] Send Mail Scrip problems

Maybe the $user that you use to initialize the Group Object variable is not initialized properly. I always use $RT::SystemUser instead of the CurrentUser to initialize such variables, but until now I havent really thought about it being 'bad'. Any thoughts about this? -Ashish

Re: [rt-users] Help with displaying Error message

Hi, I have this set up : On local/html/Ticket/Modify.html In the INIT Block : my %queues_custom = ('name of your queue' = '1'); if ($queues_custom{$Ticket-QueueObj-Name}) { my @custom_results = ProcessCustomRequiredUpdates(TicketObj = $Ticket); push @results,@custom_results; } On

Re: [rt-users] Advice for New Machine

I am in the process of upgrading RT 3.6.5 to RT 3.8.2 . In fact I have it set up in Dev arena and waiting for user testing before I move it to production by the end of the month probably.. hopefully I use Solaris , Apache2 with mod_perl2 and DB on Oracle. Doesnt seem too bad :) -Ashish

Re: [rt-users] Scrip and custom field Help

'Updated [Orbit]') ; } } } return 1; -Ashish From: Chris Newcomb [ch...@eaglehawkonline.com] Sent: Monday, March 09, 2009 10:21 PM To: Potla, Ashish Bassaliel Subject: Re: [rt-users] Scrip and custom field Help Correct, On resolving

Re: [rt-users] Little help with template

Is the ticket owner supposed to be the approver? In that case use {eva{$self-OwnerObj-Name}} -Ashishl From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling [jim.tambl...@datatote.co.uk] Sent:

Re: [rt-users] Scrip and custom field Help

Hi Chris, Try this: Condition : On resolve Custom Action Preparation Code : # set the CF Work-Completed Date my $trans = $self-TransactionObj; my $ticket = $self-TicketObj; my $cf_obj = RT::CustomField-new($RT::SystemUser); my $cf_name = TicketStatus; my $cf_value = Closed [Orbit];

[rt-users] Errors in apache logs after db migration.

Hi All, Over the weekend I have migrated the data on my db to another instance with the NLS_CHARSET to be AL32UTF8. This I have done because, a new group of users from china has decided to use RT and they send emails with chinese characters in them. The db migration went well, I am able to see

Re: [rt-users] Scrip help needed on date formatting

Hi, Can you give some info about the CF you are using? What is the type and validation settings on it? -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker [kfcroc...@lbl.gov]

Re: [rt-users] Scrip help needed on date formatting

Hey Ken, localize the variables as follows and try it out : my ( undef, undef, undef, $day, $mon, $year ) = localtime( time ); my $cf_value = sprintf( '%d/%02d/%02d', $year + 1900, $mon, $day ); -Ashish From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Scrip help needed on date formatting

Well, it worked for me! Sorry.. keep tweaking it. hope you have return 1; in the cleanup code as well. -Ashish From: Kenneth Crocker [kfcroc...@lbl.gov] Sent: Wednesday, March 04, 2009 1:50 AM To: Potla, Ashish Bassaliel Cc: rt Users Subject: Re: [rt

Re: [rt-users] Fwd: A little Scrip help

1; Regards, Aaron Guise [http://www.guise.net.nz/images/signatures/mob.gif]027 212 6638 [http://www.guise.net.nz/images/signatures/email.gif]aa...@guise.net.nzmailto:aa...@guise.net.nz On Sat, Feb 28, 2009 at 6:25 AM, Potla, Ashish Bassaliel c_apo...@qualcomm.commailto:c_apo...@qualcomm.com

Re: [rt-users] Requestors being sent comments when updated via email

what is the comment address set a queue level? is it the correct one? secondly how do you filter incoming emails and forward to RT? I use procmail. I have two filters configured for each queue in .procmailrc . So for one queue, I have : 1. If To is correspond address of the queue call rt

Re: [rt-users] Fwd: A little Scrip help

Batch(Disabled) it seems the script is just disabled as no email is sent. On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel c_apo...@qualcomm.com mailto:c_apo...@qualcomm.com

Re: [rt-users] A little Scrip help

From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish

[rt-users] Long queue name coming out of frame on homepage

Hi, I am using RT 3.8.2, and I have a problem on the homepage. The length of the name of many of my queues are quite long(they follow a naming convention which tends to add a '.help' to the queue name) that it juts out of the the left frame, where we see tabs like homepage,configuration etc..

Re: [rt-users] Global CustomField not displaying

Hi Did you apply the group-rights and the user-rights with ShowCustomField and ModifyCustomField rights? Might be worth a look. -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling

Re: [rt-users] User defined Condition: Autoclose

Try this in the custom condition: if ( $self-TicketObj-RequestorAddresses eq 'vad...@gmail.com') { return 1; } esle { return 0; } -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Asif Iqbal

[rt-users] Using RT with non-English (foreign characters) Emails

Hello Everyone, Has anybody here used RT with non-English Emails? I am trying to set up a queue for incoming Chinese Emails as requests. But all I see in the content of the mail sent to AdminCCs by RT is '?' marks. -Ashish ___

Re: [rt-users] Using RT with non-English (foreign characters) Emails

: Wednesday, January 21, 2009 1:32 AM To: Potla, Ashish Bassaliel Cc: Emmanuel Lacour; rt-us...@bestpractical.com Subject: Re: [rt-users] Using RT with non-English (foreign characters) Emails What do you see when you use the link to download/view the raw transaction? -- Cambridge Energy Alliance: Save

[rt-users] Foreign Language Emails Support

Hello All, I am setting up a queue thats primarily going to be used by users in China. Therefore the incoming emails contain foreign characters. But when RT forwards the email messages, the chinese characters are transformed to a bunch of '?' characters. My question is : 1. Do I need to tweak

[rt-users] Problem viewing metrics.html

Hello List, I have just isolated an issue that I faced in IE 6 but not FF. When I view the /rt/Tools/Reports/metrics.html on IE-6 it(the browser) crashes but the same works on FireFox. This I noticed with version 3.6.5 and 3.8.1 as well. Can someone who has some idea about this help out? (I

[rt-users] Information regarding Mason Components and CSS in StyleGuide.pod

Hi Jesse, I was going through StyleGuide and I see that the info for the Mason component style and CSS is not yet given. I am trying to understand the flow of the Mason compnents , CSS for RT and would appreciate it if you (or anyone for that matter) can give me some guidance or resources that

[rt-users] Enable Clickable Hyperlinks in Email

Hi, We are having an issue when using HTML-enabled tickets. In particular,if a ticket is e-mailed containing HTML, the global QCTTransaction template (which adds the footer information about the ticket with a linkto the ticket) is not applied. If we disable HTML for the queue, it works just