On 01/18/2016 02:36 AM, wajdi wrote:
Hello,
How can i change the root password
Notice : the root password by default is set ‘password’
thanks
I can only vouch for setting the password via a database update, but
there are other methods documented here.
On 02/04/2015 10:52 AM, asas wrote:
We recently changed to a new SSL cert with a new CA. After replacing the
private key and cert, https works correctly with RT's web interface. But
incoming emails get stuck in queue, with this message in exim's logs:
2015-02-04 10:04:23 1YJ4JK-LE-V7
On 02/03/2015 12:09 PM, mkyser wrote:
Well we finally figured out that the mailgate did not like our local CA.
Went and bought a Thawte cert for RT and now everything is working as it
should. The lesson here is spend the money and get a real cert!
I wish I had gotten to this earlier. There's
On 02/28/2014 12:32 PM, Ram wrote:
Hey folks,
Using RT 4.0.2.
I have a queue most of our staff is authorized to view/view
summaries/comment/reply/modify/... and another queue that most staff can
create tickets in and , as requestors, can view their own tickets and
add replies but they don't have
On 02/05/2014 07:32 AM, Kevin Falcone wrote:
On Tue, Feb 04, 2014 at 08:34:27AM -0800, Tim Wiley wrote:
Is this expected behaviour? How might I work around this?
It is not expected behavior. I reported this a few months ago.
Thomas said that it's already fixed in the 4.2 branch there's
On 02/04/2014 02:07 AM, Paul Stead wrote:
Hello,
Running RT 4.0.17 on Debian.
We're trying to use RT across the company as our main ticketing system.
This requires other departments to raise tickets into our queue.
We have two mandatory ticket custom fields in this queue for us to
internally
On 01/23/2014 11:44 PM, Christian Loos wrote:
Am 23.01.2014 20:18, schrieb Tim Wiley:
rt-4.0.13
We have a Queue A Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
make Ticket A refer to Ticket B
rt-4.0.13
We have a Queue A Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
make Ticket A refer to Ticket B, but is getting a permission denied error. I
can only find documentation requiring
On 01/23/2014 11:54 AM, Landon Stewart wrote:
On 23 January 2014 11:18, Tim Wiley t...@marchex.com
mailto:t...@marchex.com wrote:
rt-4.0.13
We have a Queue A Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this
for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
yet. Can anyone
On 10/31/2013 01:27 PM, Alex Vandiver wrote:
On Thu, 2013-10-31 at 16:16 -0400, Chris Hall wrote:
If I'm reading this right, am I to understand that after the upgrade
I'll no longer be able to send mail out via an external smtp server?
Is there any way around that?
The smtp setting could
On 07/23/2013 04:53 AM, Rajat toshniwal wrote:
Hi Folks
We have just installed RT4.0.13 in our environment. Our foremost
requirement is ticket creation via email. In our setup we already have
postfix running on separate server.
On RT we are having exim which is acting as relay server and using
On 07/12/2013 09:51 AM, Elliott, Kevin C (DOR) wrote:
Excellent. That makes sense. Do you handle Rights for the builtin Systems
groups (Everyone, Unprivileged, Privileged) the same way? Again, it doesn't
make sense to me to configure these on a queue by queue basis.
Sure, if I want to give
On 07/10/2013 06:42 PM, Thomas Sibley wrote:
* What's unexpected is if a user has SeeCustomField, but not
ModifyCustomField on a mandatory CF, at ticket creation they get the
error MyCustomField: Input must match [Mandatory] even though it's not
displayed they don't have modify rights on it.
On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:
I have a new install of Request Tracker 4.0.7 and am working through the
very granular Rights structure. I’m planning on implementing a number of
queues, some of which will be managed by IT personnel in departments
other than my own.
I’m
GroupA are workers in effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these custom
fields, GroupA has requested that only they have the permissions
required to set the
On 07/09/2013 04:43 PM, Thomas Sibley wrote:
On 07/09/2013 02:20 PM, Tim Wiley wrote:
GroupA are workers in effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these custom
On 04/29/2013 02:28 PM, Carlos Santos wrote:
I figured it out. No need to reply.
Would you mind including your solution in case someone having the same
issue is searching the archives?
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup prior to the upgrade.
In 3.6.3, it appears that a user needs
On 04/05/2013 06:02 PM, Tim Wiley wrote:
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup prior to the upgrade
On 03/18/2013 06:06 AM, Kevin Falcone wrote:
On Sat, Mar 16, 2013 at 10:31:53AM -0700, Tim Wiley wrote:
I'm wanting to change the directory layout of our RT installation
just a bit to put it more in line with the standards of our
packaging deploy system. The configure script clearly states
I'm wanting to change the directory layout of our RT installation just a
bit to put it more in line with the standards of our packaging deploy
system. The configure script clearly states that this is possible with
a set of options.
snip
Installation directories:
--prefix=PREFIX
On 03/14/2013 03:34 PM, Ram wrote:
Hey folks,
I'm looking to restrict what addresses can be added as AdminCC.
The idea is to prevent our staff from errantly adding an external party
as an AdminCC on a ticket because we don't want external parties seeing
comments. Ideally this would be done by
On 02/21/2013 08:15 AM, Robert Nesius wrote:
Should have searched more first I guess
Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed
the version these config
On 02/14/2013 02:29 PM, Rolf Krogstad wrote:
Hello,
I have created a new server (RedHat 5.9 64-bit) and am running the latest
version of MySQL and RT 4.0.10. The old server was RT 3.6.6
I exported the data from the old server as follows:
mysqldump -uroot -p --opt --skip-lock-tables
On 02/12/2013 08:00 PM, Thomas Klump wrote:
I’m working on implementing RT with OpenID. I started with a basic
installation of RT and I created some test tickets from within the webui
and via email. Everything worked great. I then started to implement
OpenID for authentication. I tried using the
On 02/13/2013 10:10 AM, Thomas Klump wrote:
Tim,
Thanks, adding a section to the virtualhost configuration for NoAuth having no
authentication worked like a charm. The webpage I found the solution on is:
http://requesttracker.wikia.com/wiki/WebExternalAuth
Thanks,
Thomas
It's usually a
On 01/25/2013 06:48 AM, globo wrote:
Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know
On 12/12/2012 08:15 PM, Tim Dunphy wrote:
Hello List,
Right now with our RT system, the auto-replies generated only go back
to the sender and not the people cc'd. Can this be changed so that the
auto-replies include anyone cc'd? If so, how can this be done?
Thanks
Tim
If I'm understanding
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