[rt-users] prohibit merging tickets

Hi List, am I right when I say that the right to merge tickets is included in the right modify tickets (at least in RT 3.6.7)? Therefore there is no easy way to prevent the user of merging tickets? Is there maybe another way? Thanks for an quick answer. Violetta --

Re: [rt-users] Stalled tickets on RT At A Glance

Hi, when you are on the RT At A Glance site you see your highest priority tickets and on the right hand site an edit. Follow it and on the new page follow Search - My Tickets, add stalled to your search save it. That should do. Regards, Violetta Reginaldo Russinholi schrieb: Hi all, Is

Re: [rt-users] set Due depending on Created

Hi, yes I am doing that already, but they add the days to the current date and not the Created date. Does anyone actually know how I can tell the perlthing to use the created date and not the current date. That would be very helpful. Thanks. Violetta Ruslan Zakirov schrieb: Look into

[rt-users] set Due depending on Created

Hi, can anyone tell me how I can set Due depending on the Created-Date? I know how to get the the Creationdate: my $createdate = ($self-TicketObj-CreatedObj); But how can I encrease it for example 14 days? I did find something that takes the scrip execution time and adds 1 day.

Re: [rt-users] help with scrip

Hi Gene, good idea, thanks. But didn't work either. The scip is than always applicable and always applies the customfield which it should not do. *args* I also tried unless, but than I get the errormessage: Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near -Subject unless

Re: [rt-users] create ticket from email

Hi, you don't need create. For that you also user correspond. Regards, Violetta Monti gmail schrieb: Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate provides only

Re: [rt-users] help with scrip

Hi Rene, brauch mal dringend hilfe vom perlguru. ich möchte was abfrage und zwar wenn ich im subject akut *nicht* drinnen steht dann solls zutreffen $self-TicketObj-Subject !=~ /[A|a]kut: / -- tut nicht $self-TicketObj-Subject !~ /[A|a]kut: / -- tut nicht wie muss das denn richtig heissen

Re: [rt-users] help with scrip

Hi, if ($self-TransactionObj-Type eq Create ($self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / || $self-TicketObj-Subject !=~/[A|a]kut: / ) ) I'm pretty sure that is a higher precedence than ||, so the result without parentheses would be the same as ( ( A B ) || C ) instead of

Re: [rt-users] help with scrip

sorry, the german mail was not meant for the mailinglist *args* -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered

[rt-users] scrip change customfieldvalue on certain value

Hi, has anyone a scrip or an idea how my condition for the following situation has to be written? My customfield called CFA has for example the value value1 and value2. The value is currently set to value1. I now want my scrip to check wheather the value has changed and to which value it has

[rt-users] help with scrip

Hi, I have different scrips that check for certain words in the subject line and the code looks for example like that: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject =~ /[A|a]kut: / ) --snip-- so, if the subject contains akut do something. That works. What I now want to

Re: [rt-users] help with scrip

my code looks like this: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / || $self-TicketObj-Subject !=~/[A|a]kut: / ) --snip-- sorry, for bothering you. it actually works, the problem was something else in my code which prevented my scrip to run

Re: [rt-users] On Comment resolved ticket set back to new status

Hi Dave, in my test-rt (3.6.1, which still has all the defaults configured) is a global scrip that says: On Correspond Open Tickets with template Blank are you sure you haven't got it? Regards Violetta On all of our queues when a ticket is in a resolved state and a user makes a comment on

Re: [rt-users] scrip to setting due date back to unset

Hey Kenn, If you have a scrip that modifies ticket data that is ALSO set by default RT code, you need to make the STAGE of the scrip in batch mode. That should do it. I've had that problem before and that fixed it. No it doesn't :-/ Still thank you for your help. Any other idea,

[rt-users] scrip to setting due date back to unset

Hey, My queustion is the following. I have a queue where the default for the due date is set to 7 days. I have different scrips that set the due date to either 1 or 14 if the subject contains certain key words. As I understand RT, as soon as a ticket comes in the defaults in the basics will

Re: [rt-users] Custom Field positioning/order

Dear Gabriel, it appears to me like the only way to do this is to carefully plan out exactly in which order you create the custom fields so that they appear on the tickets in the order they were created? I hope I understood you correctly. I am using RT 3.6.1 and I haven't seen a later

Re: [rt-users] RT 3.8.x Translation - Question for German Users

Hi, Dashboard, Queue and Ticket. Should it be translated or should it be like it is? My experience is that it makes it easier not to translate Queue and Ticket. I myself find it very confusing to explain anything to my RT-Users about Stapel and not Queue. So, at least stay with Queue and

[rt-users] Updating CustomFieldValues

Hello, We are using RT 3.6.1 and we have different Queues with exactly the same CustomFields with exactly the same CustomFieldValues like Queue1: CustomField1: Platform CustomFieldValues1: Linux CustomFieldValues1: Windows Queue2: CustomField2: Platform CustomFieldValues2: Linux