Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-19 Thread Asanka
Asanka asanka_gunasekera at yahoo.co.uk writes: Hi all found the solution by writing to the author, all that I had to do was add RT::Extension::SLA to @plugin Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::SLA ) ); and

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-07 Thread Ruslan Zakirov
Hi, Go to Configuration - Tools - System Configuration and make sure @Plugins option lists all extensions you're using. On Wed, Apr 6, 2011 at 10:05 AM, Asanka asanka_gunasek...@yahoo.co.uk wrote: Kevin Falcone falcone at bestpractical.com writes: On Wed, Jan 12, 2011 at 09:35:41PM -0600,

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-06 Thread Asanka
Kevin Falcone falcone at bestpractical.com writes: On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote: I am having problems with getting RT to start again aftter installing The SLA 0.03 extension. I get the following error in the Web Logs. You don't appear to have

[rt-users] installation of RT-Extension-SLA-0.03

2011-04-06 Thread Raphaël MOUNEYRES
) From: Asanka asanka_gunasek...@yahoo.co.uk To: rt-us...@lists.fsck.com Subject: Re: [rt-users] installation of RT-Extension-SLA-0.03 Message-ID: loom.20110406t080133-...@post.gmane.org Content-Type: text/plain; charset=us-ascii Kevin Falcone falcone at bestpractical.com writes: On Wed, Jan 12

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-06 Thread Asanka
Raphaël MOUNEYRES raphael.mouneyres at sagemcom.com writes: i'm dealing with missing at INC by adding a line such this one at the begining of the RT_SiteConfig.pm file : use lib '/opt/rt3/local/plugins/xxxyourplguin/lib'; and there it goes, RT si starting ok Raphaël Hi Raphaël, I

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-06 Thread Asanka
Raphaël MOUNEYRES raphael.mouneyres at sagemcom.com writes: try with a space afeter lib and with a leading /, i forgotted to mention that so your line would be : use lib '/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/'; and maybe also verify that SLA_RequireDefault.pm really

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-06 Thread Kevin Falcone
On Wed, Apr 06, 2011 at 09:43:56AM +0200, Raphaël MOUNEYRES wrote: i'm dealing with missing @INC by adding a line such this one at the begining of the RT_SiteConfig.pm file : use lib '/opt/rt3/local/plugins/xxxyourplguin/lib'; This should never be required if you've configured

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-01-13 Thread Kevin Falcone
On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote: I am having problems with getting RT to start again aftter installing The SLA 0.03 extension. I get the following error in the Web Logs. You don't appear to have added RT::Extension::SLA to your @Plugins line with all the

[rt-users] installation of RT-Extension-SLA-0.03

2011-01-12 Thread Gary Bristol
I am having problems with getting RT to start again aftter installing The SLA 0.03 extension. I get the following error in the Web Logs. [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /usr/local/lib/rt3/lib