Re: [rt-users] CustomField Transactions Options?

2013-06-25 Thread Kai Storbeck
Hi mloughran, On 6/24/13 5:58 PM, Emmanuel Lacour wrote: On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: I have a custom field entry that when selected, I want to automatically add a watcher to the ticket in question. As it stands, this CustomField called *'Service Type'* has an

Re: [rt-users] CustomField Transactions Options?

2013-06-25 Thread Thomas Sibley
On 06/25/2013 01:22 PM, Kai Storbeck wrote: And for our custom action prepare (or cleanup, I never know which to pick): Prepare should be used to do any work needed to do the action's business, or to check some further conditions (depends on the action). No changes should ever be made in

[rt-users] CustomField Transactions Options?

2013-06-24 Thread namespace
I have a custom field entry that when selected, I want to automatically add a watcher to the ticket in question. As it stands, this CustomField called *'Service Type'* has an entry for PO's that when selected should add 'purchas...@fibermedia.net' as a watcher without having the operator

Re: [rt-users] CustomField Transactions Options?

2013-06-24 Thread Emmanuel Lacour
On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: I have a custom field entry that when selected, I want to automatically add a watcher to the ticket in question. As it stands, this CustomField called *'Service Type'* has an entry for PO's that when selected should add

Re: [rt-users] CustomField Transactions Options?

2013-06-24 Thread Kevin Falcone
On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: I have a custom field entry that when selected, I want to automatically add a watcher to the ticket in question. As it stands, this CustomField called *'Service Type'* has an entry for PO's that when selected should add