Tom,
In addition to SeeQueue, you have to grant CreateTicket. The two
work hand-in-hand for WebUI.
Kenn
LBNL
On 6/8/2008 10:51 PM, Tom Smith wrote:
Thank you for the reply, Ruslan. :-)
What I have tried to do is give Privileged SeeQueue and Requestor
ShowTicket. I thought that
Thank you for the reply, Ruslan. :-)
What I have tried to do is give Privileged SeeQueue and Requestor
ShowTicket. I thought that if I did this, everyone who has Let this
user be granted rights would be able to see every queue and that
Requestors would only be able to see their own tickets.
Here is logic. To be a requestor user has to request something, but to
do that he should be able to see a queue. So it's strange to grant
SeeQueue right to Requestor roles.
The truth is that we even don't check user's relations with tickets
when we check rights on queues.
On Fri, Jun 6, 2008 at
Hi Tom,
I'm not sure if it works but try to assign SeeQueue to privileged and
SeeTicket for requestors and owners.
Ben
Tom Smith schrieb:
Hi All,
I'm trying to configure permissions in RT so that everyone can see
every queue but only see those tickets that they are listed as
Tom,
Try this:
Privileged; CreateSavedSearch, EditSavedSearch, LoadSavedSearch,
ModifySelf, ShowSavedSearch, SeeQueue, ReplyToTicket.
Owner: CommentOnTicket, CreateTicket, ModifyCustomField, ModifyTicket,
SeeCustomField, ShowOutgoingEmail, ShowTicket,
Thank you for the response Ben.
I did try that but it didn't work--the users were unable to see any
queues on the RT at a glance page.
On Jun 6, 2008, at 12:19 AM, Benjamin Weser wrote:
Hi Tom,
I'm not sure if it works but try to assign SeeQueue to privileged
and SeeTicket for
Hi All,
I'm trying to configure permissions in RT so that everyone can see
every queue but only see those tickets that they are listed as
Requestor or Owner on.
If I assign the rights SeeQueue and ShowTicket to Privileged, they
can see every queue and every ticket on the system. If I
