Re: [rt-users] Incoming email address

2014-05-20 Thread Flynn, Peter
On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far, but it wasn't clear if the aliases you create in /etc/aliases had to match usernames set up in RT.

Re: [rt-users] Incoming email address

2014-05-20 Thread Kevin Falcone
On Tue, May 20, 2014 at 09:08:49AM +, Flynn, Peter wrote: On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far, but it wasn't clear if the aliases you

Re: [rt-users] Incoming email address

2014-05-20 Thread Jim Brandt
On 5/20/14 8:21 AM, Kevin Falcone wrote: On Tue, May 20, 2014 at 09:08:49AM +, Flynn, Peter wrote: On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far,

[rt-users] Incoming email address

2014-05-19 Thread Flynn, Peter
I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and queues. I can't find any documentation on how best to set up the email

Re: [rt-users] Incoming email address

2014-05-19 Thread Giles Coochey
On 19/05/2014 14:40, Flynn, Peter wrote: I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and queues. I can't find any

Re: [rt-users] Incoming email address

2014-05-19 Thread Dominic Hargreaves
On Mon, May 19, 2014 at 01:40:39PM +, Flynn, Peter wrote: I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and