On Tue, Nov 12, 2013 at 07:51:56AM +, Kriegers Horst wrote:
>
>Like you can see in my initial post, I've provided a mapping (maybe
> incorrect).
>Now, I've modified my mapping like this and the error is always the same.
This mapping is how you need to do it, your original mapping was
Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues w
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs => {
initial => [ 'new' ],
active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive=> [ 'resolved', 'rejected', 'deleted' ],
