On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote:
Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on
centosos and ubuntu
respectively. We need to import open tickets from 3.8.2 and export them
into 4.0.8. Are there
any scripts in the upgrade that can
On Mon, Nov 26, 2012 at 08:05:30PM -0800, Tim Gustafson wrote:
We have a handful of RT installations on campus, and we'd like to
merge them together, and we'd like to retain ticket history. That
means that we need a way to import tickets from one system to another,
keeping in mind that there
There isn't currently a released tool for this.
We've been working on something and testing it out with a few clients
and expect that it will ship with 4.2.
If you need this prior to the public release, I can point you at the
right people to figure it out.
What's the planned release date
We have a similar situation where we want to import our open tickets from
the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script
that can help do that?
On Tue, Nov 27, 2012 at 1:19 PM, Tim Gustafson t...@soe.ucsc.edu wrote:
There isn't currently a released tool for this.
On Tue, Nov 27, 2012 at 10:19:29AM -0800, Tim Gustafson wrote:
There isn't currently a released tool for this.
We've been working on something and testing it out with a few clients
and expect that it will ship with 4.2.
If you need this prior to the public release, I can point you at the
On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:
We have a similar situation where we want to import our open tickets from
the current 3.8.2
sytem to the new 4.0.8 installation. Is there a script that can help do
that?
That sounds like you want a simple upgrade.
Have you
Hi,
We have a handful of RT installations on campus, and we'd like to
merge them together, and we'd like to retain ticket history. That
means that we need a way to import tickets from one system to another,
keeping in mind that there may be duplicate ticket numbers involved.
We're OK with ticket
