...@lists.bestpractical.com] On Behalf Of Lander, Scott
Sent: Monday, September 14, 2009 5:20 PM
To: 'rt-users@lists.bestpractical.com'
Subject: [rt-users] Problem calling a custom scrip
All,
In 3.8.4, I am attempting to set up an approval queue.The idea is that
if a Custom Field named Change Control is set
All,
In 3.8.4, I am attempting to set up an approval queue.The idea is that
if a Custom Field named Change Control is set to value 'YES then a new
ticket will be created to gather the required approval.
This is in queue Monitoring.
So, in the queue I have a Scrip:
Hi Scott,
A couple of quick questions, from the logs it looks like the condition to
run your scrip is not being met, what do you have set for the condition of
your scrip? and What part of the transaction are you attaching the scrip to?
Thanks,
Bill G.
william.grabo...@theportalgrp.com
On Mon,
