http://wiki.bestpractical.com/view/CustomConditionSnippets
On Fri, Apr 17, 2009 at 3:32 AM, Steve OBrien wrote:
> Another "suggestion" from my pilot group is that they would like tickets
> to automatically change status from new to open when taken. Any help
> accomplishing that would be apprecia
> That's exactly what I told them, but they told me that they pick up the
> ticket and are working on it and then enter in the details when they are done.
They don't have to "enter details." Once they do something meaningful on
the ticket, RT will automagically set it to open.
--
Cambridge Energy
On Thu, 2009-04-16 at 16:52 -0700, Tom Lahti wrote:
> It's not really open until someone actually works on it, is it? Seems like
> a semantic issue to me. "New" means "its recorded and waiting for
> activity", "open" means "its being worked on". If its just assigned and no
> activity, its not b
Steve OBrien wrote:
> Another "suggestion" from my pilot group is that they would like tickets
> to automatically change status from new to open when taken. Any help
> accomplishing that would be appreciated.
It's not really open until someone actually works on it, is it? Seems like
a semantic i
Another "suggestion" from my pilot group is that they would like tickets
to automatically change status from new to open when taken. Any help
accomplishing that would be appreciated.
TIA,
Steve
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