ent: Monday, April 30, 2012 9:07 AM
> To: Chris Preston
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Un deleting tickets
>
> On Thu, Apr 26, 2012 at 20:44, Chris Preston
> wrote:
>> Hello all,
>>
>> I had set the status to deleted for thou
lso back to new or actually delete the
>transactions
>
>-Original Message-
>From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf
>Of Ruslan Zakirov
>Sent: Monday, April 30, 2012 9:07 AM
>To: Chris Preston
>Cc: rt-users@lists.bestpractical.com
>
[mailto:ruslan.zaki...@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, April 30, 2012 9:07 AM
To: Chris Preston
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Un deleting tickets
On Thu, Apr 26, 2012 at 20:44, Chris Preston
wrote:
> Hello all,
>
> I had set the status to de
On Mon, Apr 30, 2012 at 23:48, Mike Johnson wrote:
> Would this be possible??
>
> Do an advanced search for status='deleted', and the date it was deleted on,
> and do a bulk update on all those tickets to make them another status?
>
> Just a thought, but I always tend to favor doing large updates
Would this be possible??
Do an advanced search for status='deleted', and the date it was deleted on,
and do a bulk update on all those tickets to make them another status?
Just a thought, but I always tend to favor doing large updates through the
tools provided... I just don't know if what I ment
On Thu, Apr 26, 2012 at 20:44, Chris Preston
wrote:
> Hello all,
>
> I had set the status to deleted for thousands of records in a particular
> queue. I have now found out that we still need them. So I went into the
> tickets table and updated the records that were set to deleted and put them
>
On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote:
> Hello all,
>
> I had set the status to deleted for thousands of records in a particular
> queue. I have now found out that we still need them. So I went into the
> tickets table and updated the records that were set to deleted and
Hello all,
I had set the status to deleted for thousands of records in a particular
queue. I have now found out that we still need them. So I went into the
tickets table and updated the records that were set to deleted and put them
to new. I also changed the date of a tickets and set it to an e
