Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

2013-02-25 Thread Lynch
maybe this helps you guys helping me! My Cronjob: / 5 * * * * /usr/bin/rt-crontool% --search RT::Search::FromSQL --search-arg 'Type = reminder and (Status = open or Status = new)' --condition

Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

2013-02-22 Thread Lynch
hello kevin, first of all thanks for your information. but unfortunately the documentation didn't help me reaching my goal. maybe i should mention that i'm super new to this. i just dont seem to get the syntax! i dont really think my request is that complicated (well fo me it is :D) i just

[rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

2013-02-21 Thread Lynch
Hi, i've already read through the wiki and already tried my luck with google but i couldnt manage to find a solution to my problem. i'd like to set automatically a reminder to every incoming ticket whichs gives me mail notification every 2,5 hours until the ticket is done. (resolved) im using rt

Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

2013-02-21 Thread Kevin Falcone
On Thu, Feb 21, 2013 at 01:03:57AM -0800, Lynch wrote: i've already read through the wiki and already tried my luck with google but i couldnt manage to find a solution to my problem. i'd like to set automatically a reminder to every incoming ticket whichs gives me mail notification every 2,5