Re: [rt-users] comments and correspond by mail

2010-02-09 Thread Eleanor J. Evans [Panix Staff]
On Wed, Feb 03, 2010 at 09:32:39PM +0100, Albert Shih wrote: > After a new ticket is create (by mail), RT send a mail to the requester and > to the watcher of the queue. > I would like to known how the watcher can put a comment to this ticket > using the mail ? > When the watcher reply to the R

Re: [rt-users] comments and correspond by mail

2010-02-04 Thread Toby Darling
Hi Albert > After a new ticket is create (by mail), RT send a mail to the requester > and to the watcher of the queue. > > I would like to known how the watcher can put a comment to this ticket > using the mail ? > > When the watcher reply to the RT mail, this mail is a . How > can the watcher m

[rt-users] comments and correspond by mail

2010-02-03 Thread Albert Shih
Hi all After a new ticket is create (by mail), RT send a mail to the requester and to the watcher of the queue. I would like to known how the watcher can put a comment to this ticket using the mail ? When the watcher reply to the RT mail, this mail is a «correspond». How can the watcher make j