Re: [rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

RT doesn't notify two users if they have both entered an editing screen for the same ticket, as you've discovered. I'm not sure that many people generally see this as an issue though. If two people add commentary to the ticket, both comments are kept. If two people edit a ticket's fields at the

Re: [rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

Am 27.06.2014 23:02, schrieb Al Joslin: I was asked by one of my users, what happens if two people are editing a ticket at the same time ? Our current system, that I'm trying to replace, tells users when another user is editing the same ticket I tried editing one ticket with two users

Re: [rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

It was a marketing bullet point that was granted larger significance than it deserved in my tired mind It's importance may yet be inflated by my users or management, but I think RT's other strengths will win through thanks, al; On Jun 30, 2014, at 2:35 AM, Alex Peters a...@peters.net wrote:

[rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

I was asked by one of my users, what happens if two people are editing a ticket at the same time ? Our current system, that I'm trying to replace, tells users when another user is editing the same ticket I tried editing one ticket with two users at the same time -- I could see no