Though I really do not have an idea on how to fire On Status Change
From the RT Admin page
Configuration - Global - Scrips - New Scrip
and set the Condition to On Status Change, then pick the Action that'll notify
those who need to know, and a suitable template.
Cheers
Toby
LEGAL NOTICE
Hi Roehl
Please confirm, if I understand your method correctly.
1. Instead of resolving the ticket, after getting my tasks done, put in
on stalled and set 'Due date' to next month.
Correct.
2. the cron job will re-open this ticket after a month.
More accurately, it will reopen
Hi Roehl
- I resolved a ticket Subject: Windows Patches or Subject: get and
renew certificates
- I'll do it again after a month.
- RT will re-open this ticket after a month.
I use the Due date field with a stalled status, and have a daily cron job:
#!/usr/bin/perl
my $cmd = '/usr/bin/rt
Hi Toby,
Thanks for this.
Please confirm, if I understand your method correctly.
1. Instead of resolving the ticket, after getting my tasks done, put in on
stalled and set 'Due date' to next month.
2. the cron job will re-open this ticket after a month.
If the ticket is re-open, will it send
Set up your environment to know usernam, password and server.
http://wiki.bestpractical.com/view/UseRtTool
On 7/24/09 11:00 AM, rmp dmd rmp.dmd1...@gmail.com wrote:
Hi Toby,
Thanks for this.
Please confirm, if I understand your method correctly.
1. Instead of resolving the ticket,
