Ken Crocker wrote:
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type', VALUE = 'Comment' );
$Transactions-OrderByCols(
{ FIELD = 'Created',
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
course, if I'm wrong about the as Comment, then ignore my response.
Khusro,
You do not need a Custom Field to do this. The transaction content is
available at Resolve time via a code in your template. We do this. We
created our own Resolve template and deleted the delivered one. This
is our code:
==
Ken Crocker wrote:
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
Thanks for the quick response, Ken. I have
Khusro,
Must be your code. Can you send it?
Kenn
LBNL
On 7/7/2009 10:48 AM, Khusro Jaleel wrote:
Ken Crocker wrote:
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and
Ken Crocker wrote:
Khusro,
Must be your code. Can you send it?
It's just the following, in a new template:
===
According to our records, your request has been resolved. If you have
any further questions,
* Ken Crocker (kfcroc...@lbl.gov) wrote:
Khusro,
My mistake. I thought you had said you already had code similar to what
I sent you. What you just sent looks a lot like my code. At this point,
I have no idea why your not getting a comment as ours works quite well.
Unless, of course, we
