Hi Chris,
first of all thanks for improving my script.
I create my tickets vie the WebUI, but RT doesn't add the logged in user as a
requestor in my RT instance. Do I have to configure this somehow, or should
this be the default? As I already mentioned some mails before (at least I think
so):
Hi Fabian,
I don't have a RT 4.0.1 installation by the hand but I checked the code
at github and this should work.
For the ticket create form it is in
share/html/Ticket/Create.html line 119
and for ticket quick create form it is in:
share/html/Elements/QuickCreate line 71
Has the current
I did not customize the code of rt at all, but the hint with the eMail address
is not too bad, because in my first test setup none of my users had an eMail
address, so that was exactly my problem, thanks a lot!!!
So you're right the script I posted is useless.
Regards,
Fabian
Am 06.07.2011 um
Hi Fabian,
you could simplify you script as you don't need the principal stuff
here. The scrip would then look like this:
my $scrip = 'Script:AutoAddCreatorAsRequestor';
# Get Current Ticket
my $Ticket = $self-TicketObj;
# Get Current Ticket ID
my $Id = $Ticket-id;
# Get E-Mail-Address of
Hi Kenn,
that helped a lot, THANKS! My problem was that I thought the creator is
automatically the requestor, I've got everything working as long as I manually
add the creator of a ticket as one of the requestors, but how could I
automatically do that?
Could someone tell me how a script would
I was able to do the script by my own, thanks to the rt wiki, if someone is
interested in the script, here it is:
my $scrip = 'Script:AutoAddCreatorAsRequestor';
# Get Current Ticket
my $Ticket = $self-TicketObj;
# Get Current Ticket ID
my $Id = $Ticket-id;
# Get E-Mail-Address of creator
my
Hi Kenn,
Fabian,
What is the relationship of your creator and the ticket Owner and the
ticket Requestor?
Creator = Requestor (sorry, I guess that made my question a bit confusing)
As far as I understood rt the owner is the user which the ticket is assigned
to, or did I misunderstood
Fabian,
The Creator of a ticket is in most cases the requestor unless they decided to
change that by entering a different email address in the requestor field when a
ticket is first created. I think the scenario you describing below will most
likely be the creator == requestor.
Customers
Hi Roy,
Fabian,
The Creator of a ticket is in most cases the requestor unless they decided to
change that by entering a different email address in the requestor field when
a ticket is first created. I think the scenario you describing below will
most likely be the creator == requestor.
On 07/01/2011 04:54 AM, Fabian Unfried wrote:
I think it's some kind of the standard approach, so the requestor stays
always the same, but the owner is changing while the ticket will be
solved. But my problem is as long as the requestor isn't the owner, the
requestors can't see their tickets
Hmm, ok, maybe I forgot to mention it's important that they can just see their
own tickets and of course in the overview in the WebUI, could you tell me which
rights are necessary for that?
Currently my rt (demo-)system setup is:
Global group rights:
Everyone = no rights
Privileged = all
On 07/01/2011 09:33 AM, Fabian Unfried wrote:
Is there anything wrong with this setup, any idea why my customers /
unprivileged users can't see their own tickets as long as the tickets
aren't assigned to them? They can't even access the tickets when they
aren't assigned to/owner of them, rt
Thanks for the quick reply, but that didn't help, still the same the customers
(unprivileged users and creator/requestor of the tickets) can't see their
tickets only if they are assigned to it :S
Am 01.07.2011 um 15:36 schrieb Thomas Sibley:
On 07/01/2011 09:33 AM, Fabian Unfried wrote:
Is
On 07/01/2011 09:57 AM, Fabian Unfried wrote:
Thanks for the quick reply, but that didn't help, still the same the
customers (unprivileged users and creator/requestor of the tickets)
can't see their tickets only if they are assigned to it :S
This is entirely a rights configuration issue. If
Hmm, ok, any idea where the problem could be, or which right(s) my problem
could cause, or at least where I could get more information about that or
anything else?
I've tried a lot, but nothing did solve my problem, I even gave all general
rights to all requestors I've found (queues, global,
On Fri, Jul 01, 2011 at 02:41:22PM +0200, Fabian Unfried wrote:
Hmm, ok that's strange, if I'm logging in as an unprivileged user, I can't
see the tickets I
created with that user, only if I log in as an admin and assign it the
that user. That's why
I'm asking my questions here :s
Ok, now I'm confused, I thought every user that haven't set the privileged flag
is automatically an unprivileged user and a requestor is someone who creates a
ticket and the owner is the user the ticket is assigned to, or isn't this
correct?
If it is like I described it, I'm fine with my
Fabian,
First of all, the Creator does NOT have to be the Requestor. When creating
a new ticket via WebUI, just override the UserID/Email Address to represent
the person who wants the work to be done. RT will STILL maintain the
creators UserID.
Second, all you have to do is grant SeeQueue and
Fabian,
What is the relationship of your creator and the ticket Owner and the
ticket Requestor?
Are they usually the same? Do the tickets get created via email or WebUI?
Kenn
LBNL
On Thu, Jun 30, 2011 at 8:34 AM, Fabian Unfried funfr...@zebra.com wrote:
Hi guys,
just started with rt 4.0.1
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