Thanks Mathieu. I am particularly interested in the CallBack method you mention
but I am not a Perl programmer.
Can you give an example to show how I can e.g. set the subject field to Hello
World?
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On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
This is a simple example, you will need some perl code. This sets the
subject and the requestor, unless they are already set. You could set other
fields as well.
Put this in the file local/html/Callbacks/Ticket/Create.html/Default of you
RT installation. Create the directory path if needed.
To: superj...@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to pre-fill fields?
If you're coming from another page, you can post the value of the fields you
want. Look at share/html/Ticket/Create for the variable names.
If you want to put default values, create
Thanks Mathieu. I needed to create a directory between Callbacks and Ticket to
invoke the Callback when creating a new ticket.
e.g. local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default
But I am getting the following error:
Error during compilation of
Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I
have no idea what it is for, I followed other examples from the Internet.
Also the description field is called 'content'. Thanks again.
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
%INIT
my $ARGSRef =
I have a simple php page I use for my users to submit tickets that utilizes the
commandbyemail plugin to set fields like subject, duedate, priority and to add
an admincc. I am not near my office network, but if you're interested, I can
post the page code or upload it. It supports attachments as
I would be interested in seeing your solution, though I don't know if I'd be
able to use it. Can't I prefill the fields with a scrip?
On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote:
I have a simple php page I use for my users to submit tickets that
utilizes the
If you're coming from another page, you can post the value of the fields you
want. Look at share/html/Ticket/Create for the variable names.
If you want to put default values, create a callback for Ticket/Create that
would fill the required fields.
--
Mathieu Longtin
1-514-803-8977
On Sat, Oct
