[rt-users] CachedGroupMembers table size

2006-05-18 Thread Alexey G Misyurenko
Hello! Is it normal that CachedGroupMembers table contain about 4'500'000 records? rt:3.4.4 about: 500'000 tickets DB:Oracle -- WBR, Alexey G Misyurenko ( MAG-RIPE | MMAGG-RIPN ) CTO of Caravan ISPhttp://www.caravan.ru Phone: +7 495 3632252 Cell: +7 495 5082794

[rt-users] Multiple tickets per incoming email

2006-05-18 Thread Stephen Turner
We've just started having multiple, identical, tickets generated by some mail messages sent to RT. I suspect this is not a problem with RT, but I just wanted to ask - has anyone encountered this problem before? Thanks, Steve ___

Re: [rt-users] Re: CachedGroupMembers table size

2006-05-18 Thread Ruslan Zakirov
Yep, it's normal. I have code branch where I experiment with ideas on how to get rid of some useless groups. On 5/18/06, Alexey G Misyurenko [EMAIL PROTECTED] wrote: Alexey G Misyurenko wrote: Hello! Is it normal that CachedGroupMembers table contain about 4'500'000 records? Also is it

Re: [rt-users] Multiple tickets per incoming email

2006-05-18 Thread Stephen Turner
At Thursday 5/18/2006 10:31 AM, Jesse Vincent wrote: Stephen Turner wrote: We've just started having multiple, identical, tickets generated by some mail messages sent to RT. I suspect this is not a problem with RT, but I just wanted to ask - has anyone encountered this problem before? Yes.

RE: [rt-users] Multiple tickets per incoming email

2006-05-18 Thread Schultz, Eric
At Thursday 5/18/2006 11:08 AM, Schultz, Eric wrote: And I've noticed that this happens for large attachments - in some cases at only 2MB, but definitely around the 5 or 10MB range. BTW, this is only for an Oracle backend - I have the exact same configuration with a MySQL backend, and

Re: [rt-users] Re: CachedGroupMembers table size

2006-05-18 Thread Alexey G Misyurenko
Hello! Some additional information. Oracle DBA inform that Take operation make next one SQL Request SELECT * FROM (SELECT limitquery.*, ROWNUM limitrownum FROM (SELECT acl.ID FROM acl, GROUPS, principals, cachedgroupmembers WHERE ( acl.rightname =

Re: [rt-users] Re: CachedGroupMembers table size

2006-05-18 Thread Ruslan Zakirov
On 5/18/06, Alexey G Misyurenko [EMAIL PROTECTED] wrote: Ruslan Zakirov wrote: Yep, it's normal. I have code branch where I experiment with ideas on how to get rid of some useless groups. Is any documents on the NET where I can read how to optimize (compact) information on this tables or

Re: [rt-users] status of Steal Ticket feature?

2006-05-18 Thread Wagener, Harald
Am 17.05.2006 23:23 Uhr schrieb Joshua Colson unter [EMAIL PROTECTED]: I can confirm this also. I have a SuperUser (using RT 3.6) who is unable to take ownership of a ticket. If I assign the OwnTicket right to the user then it works. I just hadn't gotten around to digging deeper for (what

Re: [rt-users] Lack of trailing slash causing porblems in IE

2006-05-18 Thread Brendan Arnold
Hi JB, I'm glad its not just me! My boss is starting to put the pressure on for me to fix this before I roll RT out to other people on our network. Just out of curiosity, does your server have multiple DNS aliases? Ours for instance is known as 'burs-unx004.wbd' as well as 'estates'. Our SSL

[rt-users] RE: Why would I want to ...

2006-05-18 Thread Philip Kime
I think that the problem I see is that the Watcher Roles do two things - they mean that people get certain email notifications and they also provide a mechanism for rights application. If one needs/wants to keep these separate, it can be confusing. For example, if you want some people to get email

Re: [rt-users] Lack of trailing slash causing porblems in IE

2006-05-18 Thread Les Mikesell
On Mon, 2006-05-08 at 11:34, Brendan Arnold wrote: Hi again, I still have the problem. I have found out some more information though. After checking the logs it seems that IE, when submitting the form info, actually does not generate a log entry. Also the 'Page cannot be found' error

[rt-users] Modify AutoReply script

2006-05-18 Thread John Boris
I want to create a Queue that will not generate an AutoReply when a ticket is created. I am setting up a queue to log my backup summaries from my server pool. I don't need a reply back to a backup daemon. The AutoReply scrip is a Global one and if I try to remove it I remove it from the entire

Re: [rt-users] status of Steal Ticket feature?

2006-05-18 Thread Joe Auty
Solved this problem... I suck. I was trying to steal the ticket by reassigning it within the owner pull-down. It doesn't work here, but that big old steal link at the top of the screen works just fine... =) I'd fine this as a bug, but not earth shattering in severity. On May 17, 2006,

Re: [rt-users] Custom fields: pull info from a database?

2006-05-18 Thread Todd Chapman
That is a feature of RT 3.8. I will be looking to back-port it into 3.6. Not sure how soon though... -Todd On Thu, May 18, 2006 at 02:31:25PM -0500, Nate Carlson wrote: Is it possible to have a Custom Field populated by info from a database or something along those lines? I'd like to be able

Re: [rt-users] Custom field template

2006-05-18 Thread Todd Chapman
In 3.6 there is a callback that makes it easy to use a specialized component for editing a specific custom field. On Fri, May 19, 2006 at 09:12:46AM +1000, taan wrote: Is there a way of having a custom field text box which already contains text when you enter the Create a New Ticket form.

Re: [rt-users] QueryBuilder::Tree error

2006-05-18 Thread Scott Courtney
On Wednesday 17 May 2006 03:53, Pedro Ferreira wrote: no way, it doesn't work! I removed Tree::Simple and Scalar::Util I re-installed it using perl CPAN I always get the error: Can't locate object method new via package RT::Interface::Web::QueryBuilder::Tree at