Hi All,
We are trying to install the RT 3.6 version, and for which we were installing mod_fastcgi module. We wanted the mod_fastcgi module to be a shared object for which we are using apxs command provided by the Apache (version
2.2.2).
The command is as follows:
cd mod_fastcgi-2.4.2
apxs -o
All,
We are looking to intergrate RT into our customer
self help portal project and we are looking for any input that anyone can
supply. Has anyone successfully intergrated RT into a portal framework's
security scheme? If so, which portal/CMS/??? did you get it working with? We are
Hello
After installing RT on a Debian Sarge Linux system I get the following
error in the apache2 error file when accessing the web page:
[Thu Jul 6 11:12:23 2006] [crit]: The 'comp' parameter (undef) to
HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the
allowed types:
Hi
Im trying to upgrade to version 3.6.0 from 3.4.5 and in
trying to install all the perl dependencies I keep getting the following error
which I presume is about Test::Expect but as you can see when it tries to
install it, it finds that it is already installed. I just really wanted to
Roy El-Hames escreveu:
I am still investigating how to trap the session end .. anyone any
ideas ?? but once its known you can update that row with logoff time
Things would be much easier if users clicked logout button.. but someone
can just close the browser. I think there's a maximum idle time
Hi,
I guess the easiest way to get the logoff time is to map the session to
your User Login id. Afterwards you can always overwrite the logoff time
with the current time when the session is verified - thus you have the
time of the last request as the logoff time.
Cheers,
Stefan
Roy
Hello!
I would like to have the box Tickets I requested back in RT3.6
does anybody know how to configure own Boxes?
regards!
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Jesse -
Was there any resolution to this problem (see bottom of this
message for original dialogue Mon Oct 10)? I too see this error pop up once in
awhile. It is very random as others have
Said and from what I can tell has occurred 100% of the time
when a user clicks on Tickets and then
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
access rights handling
3.6.0rc2 should revert this functionality. Want to give it a test?
In
There was pretty extensive discussion of this on the mailing list, along
with a new configuration file preference.
On Thu, Jul 06, 2006 at 05:28:14PM +0200, Sven Sternberger wrote:
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven
On Thu, Jul 06, 2006 at 11:18:09AM -0400, Maciak, TJ wrote:
Jesse -
Was there any resolution to this problem (see bottom of this message for
original dialogue Mon Oct 10)? I too see this error pop up once in
awhile. It is very random as others have
Nobody's been able to reliably
Look into config for StrictLinkACL option.
On 7/6/06, Sven Sternberger [EMAIL PROTECTED] wrote:
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
From what I have heard by my users I would guess it happens 5 times per month
(not very much but thatÂ’s just the ones reported to me). What is the current
version of SearchBuilder.pm? Whats the best way to upgrade it if I am not
using it?
I am currently using:
On Thu, Jul 06, 2006 at 11:32:38AM -0400, Jesse Vincent wrote:
On Thu, Jul 06, 2006 at 11:18:09AM -0400, Maciak, TJ wrote:
Jesse -
Was there any resolution to this problem (see bottom of this message for
original dialogue Mon Oct 10)? I too see this error pop up once in
Hello!
I just migrated from 3.0.12 to rt3.6.0. The imported data looks
okay, but
I get no result when I search for source ticket ids which are merged.
I can search for the destination ticket id, and I see the
merge transaction with the source id. But when I look for this
id I get no result. I
Rich,
Check your global system group privileges and roles for that Queue.
Kenn
LBNL
Rich Bowen wrote:
I want to be able to give help desk folks the ability to keep seeing
the tickets (ID, subject) after they have transferred it into another
queue - without seeing the comments/replies
Mac;
What version of searchbuilder DBIx are you using, we had this problem
with version 1.33 and RT 3.4.4 , we managed to fix it by removing line
706 in
/usr/lib/perl5/what ever your path/DBIx/SearchBuilder/Record.pm
##$field = $self-_Accessible($field, column) while
Roy,
I am currently using RT v3.4.2 and I have $VERSION = 1.38; of
SearchBuilder.pm installed. The OS is Fedora Core 4 and the DB is remote
Oracle 9i I believe.
I will look into my file and see if that line is there and then test it out on
my development system.
Is the SearchBuilder.pm used
Unfortunately that line or anything that resembles that code does not exist in
version 1.38 :(
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent:
I had reported to me the following and verified to be true
(on our system RT v3.4.2)
Make RT not lose time worked on tickets
when the are merged. Everytime
when 2 tickets are merged the time spent gets set to 0
Ticket 50487: TimeWorked changed from '60' to '0' in The Basics
section.
I'm trying to upgrade a RT 2.0.14 db to RT 3.2.2. Am using the rt2-to-rt3-1.23
scripts. The rt-2.0-to-dumpfile appeared to run ok, although the metadata looks
like it's incomplete... here's what it has for all of the users:
'User' = [
{
What I've found is that if you have a newer version that it usually
doesn't matter. I had the same problem with XML::RSS. Make testdeps
wouldn't find v1.05 however, I have v1.10 installed. Everything still
worked as expected.
I suspect that some items are hard-coded for a particular version
On Thu, Jul 06, 2006 at 10:06:01PM -0400, Todd Chapman wrote:
I followed the upgrade instructions to the letter. Now the
body of all my articles are empty.
Ideas?
Thanks.
Ah, the upgrade script didn't apply my article CFs to my classes.
___
Hi all-
I upgraded from 3.4.4 to 3.6.0 earlier this week, and so far so good.
It is time to create a report that uses some bookmarked searches and I
used to export to csv with the 'displayed fields only'. I'd take the
results of 3 or so bookmarked links and then paste the values into a
template
What I've found is that if you have a newer version that it usually
doesn't matter. I had the same problem with XML::RSS. Make testdeps
wouldn't find v1.05 however, I have v1.10 installed. Everything still
worked as expected.
I had some similar problems. I don't remember exactly
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