[rt-users] AddReminder and OnOwnerChange condition

Hello! We have a custom scrip condition (see below) to detect when a ticket is Given (not Taken) to a user to alert the user by e-mail (which contains direct link to this ticket). The problem is that adding a reminder to a ticket triggers this condition and sends out an e-mail containing direct

[rt-users] Using different Templates depending on Ticket attributes

Hi, what's the recommended way to use different Templates for the same action (and same queue) depending for instance to the subject of the Ticket ? I want to send different answers in my Autoreply mail. Currently I have implemented it by using perl code in my (queue specific) template

[rt-users] Auto Reply not sending

Hi Guys, I really could use some ideas to track this one down. RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail. When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and

Re: [rt-users] Looking for an extension for keeping track of time on worked tickets

Attached is a draft of something like this we did for a customer.I can't promise that it still works, but it likely needs only a little work to be made to go.Patches welcome. (And if I get some success reports, i'll publish it)-j RT-Extension-TimedWork-0.3.tar.gz Description: GNU Zip compressed

[rt-users] SOLVED: LDAP authentication fails in RT 3.6.1

I figured this one out after some more experimentation.  In the event that there is an user in the local database with the same e-mail address as the user logging in, and the account for the ldap user needs to be created, creation fails although no exception log is thrown that *this* is the case. 

[rt-users] [Rt-announce] RT 3.6.2 now available

I'm pleased to announce RT 3.6.2. This release features some fairly major improvments to customization of the RT at a glance portlet, as well as a slew of bugfixes and other improvements. You can, as always, download the latest release of RT at

[rt-users] dev-db/mysql giving problems after upgrading from 4.1.21 to 5.0.26-r1

Hi to all, I am in very big problem, please help me. My dev-db/mysql has upgraded from dev-db/mysql-4.1.21 to dev-db/mysql-5.0.26-r1. Because of this, i am getting this error : - Undefined subroutine DBD::mysql::db::_login called at

[rt-users] [Rt-announce] RESEND: RT 3.6.2 now available [Signature was invalid]

[The PGP signature on my previous message was invalid. We _always_ sign production releases of RT with the same PGP key I use to sign my email messages. ] On Dec 18, 2006, at 5:54 PM, Jesse Vincent wrote: I'm pleased to announce RT 3.6.2. This release features some fairly major

Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4

I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x