[rt-users] Problem viewing HTML component of an email in Firefox

All, I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I would appreciate it. We receive a number of emails into RT which are predominantly HTML. We need to view the HTML in order to click on

Re: [rt-users] Problem viewing HTML component of an email in Firefox

Hi, Is Set($TrustHTMLAttachments , 1); in your RT_SiteConfig.pm file? Bekény David Hobley wrote: All, I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I would appreciate it. We receive

Re: [rt-users] Custom Status/Ticket disappears

Mathew; You'll need to modify the files that produce search results for you, Torsten below changes the Quick search, in your original query about owned tickets you, depending on which style you use, if you use saved searches you'll need to edit your search to include AND Status = 'your new

Re: [rt-users] Another script question

I, more-or-less, have this working. It runs and gathers my data and does all of its wonderful calculations printing it out to the file I want it to. However, a strange thing is occurring. When the script runs it keep track of how many tickets there are for each environment for each day. I use

Re: [rt-users] Problem viewing HTML component of an email in Firefox

On Wed, 18 Apr 2007, David Hobley wrote: I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I would appreciate it. We receive a number of emails into RT which are predominantly HTML. We need to

RE: [rt-users] Add message to Results

Hello, everyone! I faced the same issue as Roman did today and also browsed wiki and the threads but with no luck. I am no programmer, but I digged into the html texts in RT and I think that the section of /Ticket/Display.html that is responsible for displaying those messages: my @BasicActions =

[rt-users] Attachment Problems

Hello list, I tried to debug/solve this but had no luck. I'm trying to attach a 90k file to a ticket, and get a 27b file with the wrong encoding ([application/x-crossover-pdf 27b]) inside the ticket. I've followed the instructions outlined on the wiki regarding attachments. Changed my.cnf and

Re: [rt-users] RT 3.6.3 Issue sending email to RT Queues

We recently upgraded to 3.6.1 on fc5 and are now seeing these messages for some correspondence. I'm not sure if this helps you at all but I spotted that it is only happening when the original requestor replies using a different e-mail address e.g. the ticket is created for user@domain, we

[rt-users] relogin necessary when new queue was created

Hi, when I create a new queue, every user has to logout and login to RT again to actually see it. My users don't have to login for each session, because I changed to lifetime of the session cookie. Also we add new queues than it's probably normal (about once in a month). So it's very annoying

[rt-users] Doubt about RTFM inside RT

Hi all, I´m almost new in this list. I´ve installed RTFM 2.0.4 and RT 3.4.2 but when I try to extract an article from a RT ticket I´ve not the right option Extract article May I upgrade RTFM to 2.1.40 version or RT to 3.4.6? Thanks in advance Cheers Teresa

[rt-users] RTAddressRegexp help

Hey Folks, I'm having a heck of a time setting my RTAddressRegexp value correctly. I referenced the wiki page and also some of the older emails on the rt-user list (something Ruslan sent out in Dec 2005) on the subject and this is what I have set as my value: Set($RTAddressRegexp ,

Re: [rt-users] RT at the University of West Bohemia

On Apr 17, 2007, at 1:54 PM, Petr Grolmus wrote: In the README file of migration tool there is a sentence This tool migrates your RT2 instance to an RT 3.0 instance. Couldn't be this the source of problems when I'm trying to migrate data to RT 3.6.x? Would you know about any newer version

Re: [rt-users] Modifying DBIx::SearchBuilder

On Apr 17, 2007, at 4:15 PM, Mike Friedman wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 It looks like I may have to modify DBIx::SearchBuilder, in particular 'Handle.pm'. This is in order to access my RT mysql database via SSL. It seems that the only way to get perl DBD::mysql

Re: [rt-users] problem installation RTFM

On Apr 17, 2007, at 1:56 PM, Teresa Carcelén Fernández wrote: Hi all! I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve tried to install RTFM-2.2.ORC5 I´ve got the 2 first step: perl Makefile.PL (with a PREFIX that has the path of /lib directory) make install

[rt-users] ACE to Suppress History display

Hi All, Is there and ACL Right (or combination of rights) that I can use to take away the ability of a user to display ticket history? When we send our user a link so that he can check the status of his ticket, we do not want him looking at the ticket history. If we do allow him to see the

Re: [rt-users] Modifying DBIx::SearchBuilder

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 18 Apr 2007 at 16:27 (-0400), Kevin Falcone wrote: On Apr 17, 2007, at 4:15 PM, Mike Friedman wrote: It looks like I may have to modify DBIx::SearchBuilder, in particular 'Handle.pm'. This is in order to access my RT mysql database via

[rt-users] Upgrading RTFM 2.0.4 to 2.1.40

Hi all!, I have installed RT 3.4.2 and I am upgrading RTFM from RTFM 2.0.4 to 2.1.40. I have followed the steps posted by Luis Moreno *(Mon Nov 20 09:04:05 EST 2006)* but I have a problem at this point: . Upgrade the schema # for j in `ls etc/upgrade/`; do for i in schema acl insert; do

Re: [rt-users] problem installation RTFM

Hi Kevin! Thanks a lot for your help. It works with the PREFIX option Finally I have decided to install RTFM 2.0.4 and migrate to RTFM 2.1.40. Here is where I am now because I have problems upgrading the schema /usr/sbin/rt-setup-database --action schema --datadir etc/upgrade/2.1.0

Re: [rt-users] RTFM spanish language

Luis Barajas wrote: Here is the po file, also I forgot to mention that: RT version 3.6.3 RTFM version 2.2.0 RC5 FWIW, I've included this in RTFM. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] RTFM's po file for Brazilian Portuguese

Thanks! Applied Fernando Frota Machado de Morais wrote: RTFM-2.2.0RC5. By default, po files for RTFM are installed at /opt/rt3/local/po/FM/RTFM. I think I've just fixed that. It didn't work for me. I installed it at /opt/rt3/local/po.

Re: [rt-users] RTFM spanish language

Luis Barajas wrote: Just like: http://lists.bestpractical.com/pipermail/rt-users/2007-April/045228.html It works if I place the es.po file in /opt/rt3/local/po instead of the default: /opt/rt3/local/po/FM/RTFM What if you put it in /opt/rt3/local/po/RTFM/ ? Best, Jesse

Re: [rt-users] Modifying DBIx::SearchBuilder

Can I create a modified DBIx::Searchbuilder in my RT 'local/lib', just as if I were modifying an RT 'lib' module, even though DBIx::Searchbuilder is installed in 'site_perl' and not in the RT tree? You certainly can, though we'd love a patch to SearchBuilder to make it easier for the

Re: [rt-users] A working MyDay.html - patch included

Chris Hobbs wrote: It looks like MyDay.html has been in the Tools area forever, but incomplete - it displayed a terrific looking form but didn't actually act on the Submit button - talk about a let-down :). I have a very crude but working fix for this. I'd like feedback on what else needs to