Hi
i did a new install onto 3.8.2
I'm pretty sure i had this problem when my LDAP access user had not been
given the correct rights etc.
Are the users getting the bouncebacks on an LDAP system? if not you'll
need to set the value below to 1. (you'll find this in your
RT_SiteConfig.pm)
#
Hi,
I have implemented a scrip to notify the owner in the event someone else
merges data into one of their tickets. All works well but alas it actually
sends the notification twice. There is probably a real simple answer but it
is baffling me. Have just ignored it the last few months but now I
From: Potla, Ashish Bassaliel
Sent: Thursday, February 26, 2009 5:59 PM
To: Aaron Guise
Subject: RE: [rt-users] A little Scrip help
Is the scrip set to 'Transaction Batch' or 'Transaction Create'?
Set it to Transaction Batch.
-Ashish
On Wednesday 25 February 2009 17:29:10 Alex Young wrote:
You say your file is:
/opt/rt3/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/Columnmap/
Columnmap
That's wrong. Columnmap should me ColumnMap in both instances.
Hi Alex,
Having fixed the beginners mistake, (whoops :-] and
This is what I have:
/opt/rt3/local/html# tree Callbacks/ NoAuth/
Callbacks/
`-- MyCallbacks
|-- Elements
| `-- RT__Ticket
| `-- ColumnMap
| |-- ColumnMap
`-- NoAuth
`-- css
`-- web2
`-- main.css
`-- End
On Thursday 26 February 2009 14:22:56 Alex Young wrote:
Hi Alex,
Thanks for that, that seems very close to what I had apart from the
duplicates, it's identical now, so there must be something else dozy going
on. The css file is not picked up, and all my statuses continue to remain
black. I
I have attached the exact files I am using for you to try.
If you have cleared the mason cache and restarted Apache i dont know
what else to suggest. I have noticed that RT doesnt reload .css files
unless its had an apache restart, rather than reload. Also make sure you
clear your browser cache.
Hi all,
Every time one of our users add a ticket that is linked to an asset,
from the asset view, a ticket gets created but the content is only the
first word of the body that is broken up to the first letter, then a
blank space, then the rest of the word with nothing else. It is nice
that
Hi everyone,
I'm new on scrips writing.
I'm looking for a way to send a notification to the owner of a ticket if he
forgot to fill a specific custom field.
I'd like to keep the ticket opened as long as there is no value to this
custom field.
I can detect if the custom field is empty or not.
On Thursday 26 February 2009 15:03:37 Alex Young wrote:
I have attached the exact files I am using for you to try.
Hi Alex,
Thanks very much for those - they were not so very different from what I
started with (apart from the dupes ;) I may go in and clarify the
instructions on the wiki
Hi,
I followed these http://wiki.bestpractical.com/view/ChangeLogo
directions, but there still isn't any logo getting displayed. When I do
a view source I see the code for the logo but nothing is displayed on
the page. I also found this
On Tuesday 24 February 2009 12:42:15 Chia-liang Kao wrote:
Hi,
RTx::WorkflowBuilder is a tool that helps you configure multi-stage
approval workflow in rt.
It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/.
Hi Chia-liang,
This looks good, although it doesn't
Also when I navigate directly to the image I get:
The image “http://servername/rt/NoAuth/images/logo.gif” cannot be
displayed, because it contains errors.
However if I open up Firefox on that machine and then open up that image
file it opens fine.
Any ideas?
Jet Wilda wrote:
Hi,
I
Eggers, Ken F. keggers at mitre.org writes:
Can the fields look and feel as displayed in the browser be
altered (see how much I am a novice!)??
Not looking to major radical changes, just some simple
sizing to allow text in the field to display completely.
Ken
I created local
Is there a way to specific a relative date in a search so that when saved it
will calculate off the current date? For example tickets from the past two
weeks but without having to adjust the date in the search?
___
Hi Stephen. I use some dashboard searches that work like this. I
usually calculate my searches from the ticket's due date, but you
could use the started date or created or any other date you wanted.
To see things that are due today and were due any time in the past, I
use the following
On Thu, Feb 26, 2009 at 11:36:57AM -0500, Cassandra Phillips-Sears wrote:
It looks like you can get it down to 1 week in either direction, but I
don't know how it would be adapted to show something like two weeks
ago or the week before last week, though.
Use numerals instead of words for
Hi Stephen. I think I've got it.
You can use + and - signs in front to increment the numbers of weeks,
months, etc.
So, if you want to see all tickets due in the past 2 weeks before
today, you'd add this to your search:
( Due 'today' AND Due '-2 week' )
If you wanted to see all the
Oh, wait a minute, there's more.
1. Going into:
Configuration - Queues - crs - Scrips
I made sure each subject line was on single line and replaced a couple of stray
dashes, (I think the \xE2 was
a − thing instead of a − thing in the auto-generated template from
Thanks Hans!
--
Cassandra Phillips-Sears
cassan...@bestpractical.com
Office Manager
Best Practical Solutions, LLC
http://www.bestpractical.com
On Feb 26, 2009, at 11:34 AM 2/26/09, Hans Dieter Pearcey wrote:
On Thu, Feb 26, 2009 at 11:36:57AM -0500, Cassandra Phillips-Sears
wrote:
It looks
Jet Wilda wrote:
Hi,
I followed these http://wiki.bestpractical.com/view/ChangeLogo
directions, but there still isn't any logo getting displayed. When I do
a view source I see the code for the logo but nothing is displayed on
the page. I also found this
I made sure each subject line was on single line and replaced a couple of
stray dashes, (I think the \xE2 was
a − thing instead of a − thing in the auto-generated template from
bin/rt-workflow - which was installed via
the CPAN), like this:
Did you copy and paste from perldoc?
If so,
Hi Chia-liang et al,
It transpires the approval ticket is actually created, although I am unable to
see it unless I look up the id directly, even though my user currently has
every right imaginable. Further, when I reject the (hidden) approval, this
appears to be succesful. However, when I
On Thu 26.Feb'09 at 19:17:28 +0100, Richard Foley wrote:
Hi Chia-liang et al,
It transpires the approval ticket is actually created, although I am unable
to
see it unless I look up the id directly, even though my user currently has
every right imaginable.
Approval tickets are of
If set to transaction batch which is marked Transaction Batch(Disabled) it
seems the script is just disabled as no email is sent.
On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel
c_apo...@qualcomm.com wrote:
From: Potla, Ashish Bassaliel
We have noticed that although the subscription page says the local
timezone next to the time, the reports actually run based on GMT time.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
On Thursday 26 February 2009 19:19:18 Jesse Vincent wrote:
On Thu 26.Feb'09 at 19:17:28 +0100, Richard Foley wrote:
Hi Chia-liang et al,
It transpires the approval ticket is actually created, although I am
unable to
see it unless I look up the id directly, even though my user
Will this cause issues with the upgrade process, if I update to 3.8.2 now?
(ie: will it just recover or will the DB choke on it)
I guess I could just shred that ticket... But history is important...
Jok
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Wednesday,
Aaron,
You need to turn on TransactionBatch in your RT_SiteConfig.pm file in
/RTHOME/etc directory. That should allow you to use that stage option.
Kenn
LBNL
On 2/26/2009 10:33 AM, Aaron Guise wrote:
If set to transaction batch which is marked Transaction Batch(Disabled)
it seems
Ryan,
Are you talking about a specific User or a specific type of user, like
AdminCc or Oqner, or even a User-defined group? The rights for Custom
Fields are in two ares. First is the ability to just create one and
define it in terms of what can be entered (ie. select on value and
Joachim,
You could do this with SQL directly in the DataBase, but I would only
do that if Shredder can't handle it. I'm afraid if you shred the ticket,
it's gone and there won't be a ticket to own. That might make your Audit
department a little testy about your ticket history. I have
On Thu 26.Feb'09 at 11:04:08 -0800, Joachim Thuau wrote:
Will this cause issues with the upgrade process, if I update to 3.8.2 now?
(ie: will it just recover or will the DB choke on it)
I guess I could just shred that ticket... But history is important...
It's been a while, but I
On Thu, Feb 26, 2009 at 11:40:02AM -0800, Joachim Thuau wrote:
Sadly, we already tried that. We can change the owner every which way,
except for tom (who was the guy that worked on it).
Can you try this patch? It's conceptually right but off the cuff. It's against
3.8
but applies to
I'd like all privileged users to be able to see the User list, to find
other privileged users' contact information.
The only thing I've been able to find is ShowConfigTab, which allows
them to see a lot of other things and even implies that they can
change the other person's info -- they
On Thu, Feb 26, 2009 at 02:48:19PM -0500, Jesse Vincent wrote:
On Thu, Feb 26, 2009 at 11:40:02AM -0800, Joachim Thuau wrote:
Sadly, we already tried that. We can change the owner every which way,
except for tom (who was the guy that worked on it).
Can you try this patch? It's
Joachim,
I'll do that in a bit. However, I would try Jesse's patch first. You
could ALSO write down all the info for the ticket and shred it and then
re-create it properly. Let me know how it goes with Jesse's patch and
such. In the meantime, I'll put together the SQL and
I'll do that in a bit. However, I would try Jesse's patch first. You
could ALSO write down all the info for the ticket and shred it and then
re-create it properly. Let me know how it goes with Jesse's patch and
such. In the meantime, I'll put together the SQL and instructions.
Tom,
Yep. I got it after I wrote my last note. If what you say is true, then
that dump would be an excellant way to determine what records need to be
updated in the DataBase.
Kenn
LBNL
On 2/26/2009 12:32 PM, Tom Lahti wrote:
I'll do that in a bit. However, I would try Jesse's
On Thu 26.Feb'09 at 12:32:46 -0800, Tom Lahti wrote:
I'll do that in a bit. However, I would try Jesse's patch first. You
could ALSO write down all the info for the ticket and shred it and then
re-create it properly. Let me know how it goes with Jesse's patch and
such. In the
If I use the built-in shredder to delete a ticket from the MySQL database,
should it delete any attachments that were associated with that ticket? Or
must I delete attachments separately?
Thank you,
PH
--
Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife
1034 Academic
Hello,
I was also looking at using Crystal Reports with RT, is it any easier or are
there any guides that show you how to do this?
Thank you
Eric
Roy El-Hames wrote:
Well kind of No, as Todd suggested the relationship within the RT tables
are n't straight forward to do joins/Sql queries
Don't apply this patch. It's making the RT test suite explode. I have no
idea _what_ it would do to your DB.
It was a false alarm. The test suite is now happy. Give it a shot?
pgpTDMV8gDH9v.pgp
Description: PGP signature
___
On Fri, Feb 27, 2009 at 9:46 AM, Aaron Guise aa...@guise.net.nz wrote:
Hi,
I have just now amended our RT_SiteConfig with Set($UseTransactionBatch,
1);
Unfortunately it still triggered two emails. The scrip itself is set to
use transaction batch.
*Regards,*
*Aaron Guise
027 212 6638
-- Forwarded message --
From: Aaron Guise aa...@guise.net.nz
Date: Fri, Feb 27, 2009 at 12:17 PM
Subject: Re: [rt-users] A little Scrip help
To: Kenneth Crocker kfcroc...@lbl.gov
Yeah, Have double checked all of those scrips/templates again. The only one
that nets an output
Aaron,
Are the persons getting the Email in more than 1 role? FOr example; If
I am the Requestor the Owner and someone merges a ticket into mine am
I getting 1 email as requestor and 1 as owner? Just a thought.
Kenn
LBNL
On 2/26/2009 3:17 PM, Aaron Guise wrote:
--
I thought of this scenario already, but I created the ticket from another
external email address which is separate from my work one which RT Responds
to. I am the owner of the ticket data is merged with and hence I get one
email but I have a feeling it may be emailing twice as there is two
This might help.
http://lists.bestpractical.com/pipermail/rt-users/2008-February/050039.html
On Wed, Feb 25, 2009 at 1:47 PM, Eggers, Ken F. kegg...@mitre.org wrote:
I am a novice who has easily created customized fields (RT is Great for
that) but now want to change the look and feel to allow
Hi Richard,
It transpires the approval ticket is actually created, although I am
unable to
see it unless I look up the id directly, even though my user
currently has
every right imaginable. Further, when I reject the (hidden)
approval, this
appears to be succesful. However, when I
On Feb 26, 2009, at 10:45 AM, Jo Rhett wrote:
We have noticed that although the subscription page says the local
timezone next to the time, the reports actually run based on GMT time.
I figured it out. On FreeBSD timezone data is stored in /usr/share/
timezones and has some different names.
Hi Ton,
correspondence is also saying that Nobody has approved the
ticket (what looks silly in my opinion).
you should in fact set the owner of the approval ticket in your
template, so the owner is notified of the approval and can
perform the approval action.
I have a global scrip that set
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