On Mar 23, 2009, at 1:27 PM, Kevin Falcone wrote:
You should be looking for the release of RTFM2.4.2 and RT3.8.3
With the obvious understanding of when it is done, do you have any
idea when you think this might occur?
I'm asking because I was about to start on RTFM integration, but I'll
Hi,
In the BestPractical web site, RT is described as RT is a ticketing system
for small- to medium-sized organizations.
I'm working on a helpdesk ticketing / workflow solution for a large
organization - thousands of users, some of them are technical, most of them
are your average PC user (not IT
Hi,
Any idea how to use ResolvedRelative or something like Resolved
NOW() - INTERVAL 7 DAYS in searches? The goal is to create a saved
search to find all tickets resolved within the last 7 days. I guess
callbacks may help but need an example.
--
Artem Naluzhnyy
On Mar 24, 2009, at 2:16 AM, Artem Naluzhnyy wrote:
Any idea how to use ResolvedRelative or something like Resolved
NOW() - INTERVAL 7 DAYS in searches?
Resolved -7 days
The now is implied.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other
I think you can also get the current user`s obj and get his name like :
$session{'CurrentUser'}-UserObj-Name and put in a condition to see if its
John or not. Based on this condition you should call the callback.
But going into the future if you want to add more users this functionality, it
Hello,
I have :
- installed a RT with a makedeps, fixdeps...
- used the regulat /opt/rt3 directory for rt
- taken the regular 3.8.2 from bestpratical
- installed Plugins with CPAN with $RTHOME=/opt/rt3
- Plugins are presents
- Set(@Plugins, qw(RT::Extension::QueueWizard RTx::Calendar
Try this in your condition and let me know :
if ($group-HasMemberRecursively($session{'CurrentUser'}-PrincipalObj)) {
-Ashish
From: holland holland [laholla...@gmail.com]
Sent: Tuesday, March 24, 2009 3:55 PM
To: Potla, Ashish Bassaliel
Subject: Re:
jul a écrit :
Hello,
But still none of the plugins works (meaning my RT is behaving the same
without plugins altering its appearance or behaviour), and it puzzles me.
PLugins are installed (it seems) but not functionning.
Is there a checklist, a troubleshooting method a list of point I
jul a écrit :
It would sure puzzle me (I see no reason why it would be the problem).
Sure asking questions helps the one on ask to solve the problem :)
Well an older debian packaged version was conflicting : the path for
plugins previously installed was overriding the path for the actual
I have not defined the topics as global though. They are just defined
for one class.
Mr.Vandeley wrote:
On Mon, Mar 23, 2009 at 8:21 PM, John Arends jare...@illinois.edu wrote:
I'm testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the
Yes, it is. And it was a mistake we've fixed. In the format of the
saved search use __WebPath__ instead of hardcoded value.
On Tue, Mar 24, 2009 at 3:00 AM, gor...@cryologic.com wrote:
My RT_SiteConfig.pm has remained unchanged for the rt-eval site and points
to the correct web location
On Mar 23, 2009, at 7:31 PM, Gregor Huber wrote:
Looks like we have two unanswered posts on this same topic. Is
anyone integrating RTFM and RT for external facing consumption in
the self help portal?
Am I going to have to get off my RT platform? Please say no.
Mayday Mayday
On Mar 23, 2009, at 9:35 PM, Mr.Vandeley wrote:
On Mon, Mar 23, 2009 at 8:27 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mar 20, 2009, at 7:42 AM, Mr Vandeley wrote:
I'm sorry to bother you but It would be really helpfull to get an
answer to my question. Looking on previous list
On Mar 24, 2009, at 2:26 AM, Jo Rhett wrote:
On Mar 23, 2009, at 1:27 PM, Kevin Falcone wrote:
You should be looking for the release of RTFM2.4.2 and RT3.8.3
With the obvious understanding of when it is done, do you have any
idea when you think this might occur?
I'm asking because I was
On Mar 24, 2009, at 9:25 AM, John Arends wrote:
I have not defined the topics as global though. They are just defined
for one class.
This sounds like a bug and I've bounced your mail to rtfm-b...@bestpractical.com
-kevin
Mr.Vandeley wrote:
On Mon, Mar 23, 2009 at 8:21 PM, John Arends
I have installed fetchmail and configured it as per this guide:
http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch
.html
When I send an email to the address I have set up in exchange RT doesn't
receive it and when I send an email directly to the email of RT I get an
Apply a liberal dose of $RT::Logger and see what turns up. I'd split your
IF into 2 pieces and then stick a logger in the gap. Something like
my $Trans = $self-TransactionObj;### because I'm a lazy typist
if ($Trans-Type eq Status)
{
### logger call to print value of -OldValue and
bump_
:-)
who else wrote:
Hi all,
i have the option of including a RTFM (RT 3.8.2 RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.
Since this list contains not only the subject but
Has anyone been able to get RTx::BecomeUser working on a modern RT system?
My rt.cpan.org tickets have gone unheeded, and it'd be mighty useful
for debugging...
Thanks!
--
Cambridge Energy Alliance: Save money. Save the planet.
___
A while back I posted that I could only get iCalendar/RSS feeds to work
with SunBird and FireFox respectively. I could not get either to work
with the Mac platform (iCal/Safari) or the Microsoft platform (Outlook
2007).
As a test, I tried using HTTP authentication with Apache instead of RT's
Anyone?
Thanks,
Robert Walford
Network Administrator
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Friday, March 20, 2009 10:31 AM
To: rt-users@lists.bestpractical.com
Hi all,
I'm looking for a way to add tickets automatically when a select a value of
a Custom field, I try to do this:
Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate
Condition:
return undef unless
($self-TicketObj-FirstCustomFieldValue('test2') =~
To all,
I am currently on 3.6.4. In it, there are a few default validation
settings for Custom Fields. One of them is:
(?#Digits)^[\d.]+$
When I use this, however, it gives an error even though i am
entering numbers in the field. Has anyone else had this problem? What I
want it to
Hello,
Is there some way one might supply user details e.g; real name,
address, phone number?
We currently do this with a web form via REST, but it's not pretty.
Furthermore, we'd like
to be able to get this information into the system using Offline edits.
If there is no workable system right
On Tue 24.Mar'09 at 10:16:27 +0200, Peter Dole wrote:
Hi,
In the BestPractical web site, RT is described as RT is a ticketing
system for small- to medium-sized organizations.
That's our small-companiness showing. The problem is really that we
don't spend much, if any time on the
At the time, I would have blanched if you'd said you wanted to deploy
RT somewhere handling 1000 tickets a day. These days, I know of
organizations pushing 10,000 tickets through RT on a slow day, bursting
to over 20,000 when things get busy.
3. Am I better off looking at a commercial
Peter,
I might also add that we are now planning a project to convert our
Remedy tickets to RT and move the help desk over. We have RT 3.6.4, not
nearly as robust as 3.8.2, and there are just too many flexible options
for reporting with Custom Fields to NOT use RT.
Kenn
LBNL
On
We use rt 3.6.4 and trying to do text wrapping on ticket display for a
custom field of type text. We noticed that we do not have
html/Elements/ShowCustomFieldText and have only ShowCustomFieldWikitext.
Any help would be appreciated. Thanks.
THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY
On Tue, Mar 24, 2009 at 14:54, Jet Wilda j...@mycolo.biz wrote:
Hi,
Is there a way to allow self service users to be able to modify
there phone numbers and location information?
They need the ModifySelf right.
Alternatively, the vCard extension/hack I proposed earlier today
might be used
Hi,
They have the ModifySelf right however that seems to only let them
change their password.
Thanks,
~Jet
Jerrad Pierce wrote:
On Tue, Mar 24, 2009 at 14:54, Jet Wilda j...@mycolo.biz wrote:
Hi,
Is there a way to allow self service users to be able to modify
there phone
On Tue 24.Mar'09 at 15:41:36 +1100, TN wrote:
Hi all,
I have installed rt3.8.2 from debian sid, and it works fine using sqlite.
However when I configure it with mysql, I have random logouts occurring.
I login as root. If I then just keep clicking along the LHS links
(Home/Simple
Are there more people than michael and I that are interested in a solution to
this? I can't believe that this isn't affecting more people. Maybe nobody uses
signature lines? It seriously breaks messages when you have a signature and use
the WYSIWYG editor, so this seems like a fairly big bug.
Our users have certainly noticed this bug, so it affects us to some degree.
In order to submit this as a bug, create an RT ticket here:
http://rt3.fsck.com/?user=guestpass=guest
James Moseley
Sean
On Mar 24, 2009, at 3:43 PM, jmose...@corp.xanadoo.com wrote:
Our users have certainly noticed this bug, so it affects us to some
degree.
In order to submit this as a bug, create an RT ticket here:
Please don't create a bug. One already exists
and is linked to the 3.8.3 release ticket
On Mar 24, 2009, at 4:18 PM, Alex Young wrote:
Great to see it being worked on. Notice that it's not just the
signatures that can cause this, its whenever RT inserts text from my
testing. Hoping the fix sorts out the other reasons for the bug too.
Actually, I've been trying to replicate this
Okay. I know this happens when hitting Reply on a ticket transaction and
also when inserting text from RTFM. Does it still do that in trunk and
on your test system, or is it limited to me?
I'm quite happy to do any testing you need to get this bug fixed.
-Original Message-
From:
On Mar 24, 2009, at 4:41 PM, Alex Young wrote:
Okay. I know this happens when hitting Reply on a ticket transaction
This works fine on 3.8.2 and trunk for me (without a signature)
When the patch is in subversion, ticket 13320 will be closed
and people can feel free to test with trunk
-kevin
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