Hello,
I'm currently looking for a solution to keep record of everything in the
company I work for.
As of today, RT is the solution I decided to give a try and present to
the head offices. But my only problem now is in the email config.
For info I decided to set up a Ubuntu server and use
Thanks Roy :)
Amazing how far a bit of common sense can go!
Regards, Jim
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: 30 April 2009 18:14
To: Jim Tambling
Cc: rt-us...@bestpractical.com
Subject: Re: [rt-users] Default queue for selfservice
Jim;
Have you
On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
3.8's mailgate dowsn't allow you to create a ticket with a requestor.
It is working when it receives a real email. Thanks for your help
On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote:
The
On Thu, Apr 30, 2009 at 5:22 PM, Asif Iqbal vad...@gmail.com wrote:
How do I place a company logo on the top left corner on RT 3.8.2 ?
Also how do I place a icon next the URL in the url box of the browser so
it survives the next time upgrade?
I have done it for current version RT 3.4.5, but
Perhaps folks were thinking you'd look in the Wiki first:
http://wiki.bestpractical.com/view/ChangeLogo
You will need to pay attention to the 3.5+ section regarding copying the
Logo file to RT_HOME/local/html/Elements/Logo
If you choose that method, you need not put all the SetLogo stuff in
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per user when login as the user.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per user when login as the user.
Forgot to mention, this is for RT 3.8.2
I can't recall where in the code that gets used but it's almost a
surefire scrip for the cutting and pasting (with a couple modifications).
Ken Crocker wrote:
Nick,
I don't want this for ALL my queues, just one.
Kenn
LBNL
On 4/30/2009 2:07 PM, Nick Kartsioukas wrote:
On Thu, 30 Apr
/opt/rt3/bin/rt list -t ticket queue='syshelp' and status !='resolved' and
owner='nobody'
Query:queue='syshelp' and status !='resolved' and owner='nobody'
Strong encryption not available, switched off by externalauth=0
Password will be sent to localhost unencrypted
Press CTRL-C now if you
jmose...@corp.xanadoo.com wrote:
Perhaps folks were thinking you'd look in the Wiki first:
http://wiki.bestpractical.com/view/ChangeLogo
You will need to pay attention to the 3.5+ section regarding copying the
Logo file to RT_HOME/local/html/Elements/Logo
If you choose that method, you
We don't seem to have any problems using a 200x90 logo in our 3.8.2
install.
We have simply done the following:
Create a logo file: path to RT/local/htmlElements/Logo
With:
div id=logo
a href=insert your URL hereimg
src=%$RT::WebImagesURL%/your-image.jpg alt=%loc(Your company
name)%/a
%
Fri 01 May 2009 16:29:05 GMT
jmose...@corp.xanadoo.com wrote:
We don't seem to have any problems using a 200x90 logo in our 3.8.2
install.
For what it's worth, while I haven't had a lot of time to deal with it,
the main problem I have had with setting our custom logo is that the
size of the div
On Fri, May 1, 2009 at 10:13 AM, jmose...@corp.xanadoo.com wrote:
Perhaps folks were thinking you'd look in the Wiki first:
http://wiki.bestpractical.com/view/ChangeLogo
You will need to pay attention to the 3.5+ section regarding copying the
Logo file to RT_HOME/local/html/Elements/Logo
On Fri, May 1, 2009 at 10:59 AM, Asif Iqbal vad...@gmail.com wrote:
/opt/rt3/bin/rt list -t ticket queue='syshelp' and status !='resolved' and
owner='nobody'
Query:queue='syshelp' and status !='resolved' and owner='nobody'
Strong encryption not available, switched off by externalauth=0
Your settings are wrong. 404 error is page not found.
On Fri, May 1, 2009 at 6:59 PM, Asif Iqbal vad...@gmail.com wrote:
/opt/rt3/bin/rt list -t ticket queue='syshelp' and status !='resolved' and
owner='nobody'
Query:queue='syshelp' and status !='resolved' and owner='nobody'
Strong
1. RT Email config for Google Apps (Vincent Beau)
You could use Google Apps to create a mailbox (like rt) on Google's
servers. Then the RT's email address would be r...@yourdomain. Then
login to that mailbox on G-Apps and create some filters so that mail
sent to different queues would be
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't want to see the top 10 unknowned tickets. I know how to change
it
per
On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't
On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally (system wide) for all users? My
users don't
Hello,
Is there a way to having tickets created by a user on a per domain bases?
I.E.
jsm...@abc.commailto:jsm...@abc.com creates ticket using user abc
s...@abc.commailto:s...@abc.com creates ticket using user abc
ha...@mydomain.commailto:ha...@mydomain.com creates ticket using user mydomain
http://localhost:8080/Admin/Global/MyRT.html
On Fri, May 1, 2009 at 10:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal vad...@gmail.com wrote:
How do I change the front page globally
I have been able to get authentication via AD working but need to work
around an issue.
In AD...
sAMAccountName = ABC456
mail=j...@company.com
As you can see, the users email address is not always
sAMAccountName@company.com.
This is a problem now that I want to use rt-mailgate and
On Fri, May 1, 2009 at 4:03 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
http://localhost:8080/Admin/Global/MyRT.html
Excellent! That did it! Ruslan, you rock man. Thanks a lot
On Fri, May 1, 2009 at 10:34 PM, Asif Iqbal vad...@gmail.com wrote:
On Fri, May 1, 2009 at 10:30 AM,
On Thu, 2009-04-30 at 13:11 -0700, Ken Crocker wrote:
Create your new scrip with the condition On Create and the action
Notify AdminCc's. That should do it. Hope this helps.
Great, thanks. It does the job :)
regards,
Andraz
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To any and all,
The more I use this system, the more I have to learn. In our setup,
we use LDAP as the authenticator. It seems to be working fine. Our
current applicable settings are as follows:
* *Set($LookupSenderInExternalDatabase, 1);*
* *Set($SenderMustExistInExternalDatabase,
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