I can't recall where in the code that gets used but it's almost a surefire scrip for the cutting and pasting (with a couple modifications).
Ken Crocker wrote: > Nick, > > I don't want this for ALL my queues, just one. > > > Kenn > LBNL > > On 4/30/2009 2:07 PM, Nick Kartsioukas wrote: >> On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <[email protected]> >> said: >> >>> I have a need of a scrip that will take the CC adressees of an email >>> and make them the "ticket" CC's when the ticket is created via email. >>> Has anyone done this? Can anyone point me to an example or such a >>> scrip? I can write the part that recognizes an email "create". I just >>> don't know how to parse out the "cc" addressees. HELP! Thanks. >>> >> >> Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm. You'll want >> to set $RTAddressRegexp as well so RT doesn't add its own address as a >> CC. http://wiki.bestpractical.com/view/RTAddressRegexp >> >> > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
