On Wed, Mar 24, 2010 at 09:58:37AM -0700, Allen wrote:
Is there a way to get reports on how much time a ticket has been open?
I know this is not the sanctioned way to do things because it is not
using RT APIs, but it works for now:
[..lots of SQL..]
Thanks. But we were hoping that RT
Hi All,
While Installing, I got the below error.
SOME DEPENDENCIES WERE MISSING.
ICAL missing dependencies:
Data::ICal ...MISSING
STANDALONE missing dependencies:
HTTP::Server::Simple::Mason = 0.09 ...MISSING
Net::Server ...MISSING
MASON missing dependencies:
Hi Joop,
Even After running
make fixdeps
I am still getting the same error.
Rgds,
Jnani
Joop wrote:
Jnaneshwar Bantanur wrote:
Hi All,
While Installing, I got the below error.
SOME DEPENDENCIES WERE MISSING.
make: *** [testdeps] Error 1
run the following:
make fixdeps
Regards,
Joop
Jnaneshwar Bantanur wrote:
Hi All,
While Installing, I got the below error.
SOME DEPENDENCIES WERE MISSING.
make: *** [testdeps] Error 1
run the following:
make fixdeps
Regards,
Joop
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Dear List,
I've got a maybe strange question for the custom fields.
I have 1 custom field with the user details of our customer with his
Customer Number.
Now I would like to populate a custom field dropdown menu with data from
an external source.
This external source needs that Customer
On 29-03-2010 19:00, Todd Chapman wrote:
You could just have the resolved template include a link to a survey
monkey. http://www.surveymonkey.com/
Thanks, I'm gonna take a close look at this.
Elton
On Mon, Mar 29, 2010 at 5:15 PM, Elton S. Fenner
elton.fen...@al.rs.gov.br wrote:
Hi,
I am in the midst of upgrading my dev system and have a hit the following issue
when trying to assign permissions via Modify people related to type Asset name
I get the following message in /var/log/messages
Mar 31 13:35:48 x RT: Invalid right. Couldn't canonicalize right
I have never once installed RT with 'make fixdeps'
actually working 100% to completion with all
Perl modules built and installed.
You're going to have to watch the 'make fixdeps'
output and solve any problems by hand, then re-run
(wash, rinse, repeat).
On 3/31/2010 5:20 AM, Jnaneshwar Bantanur
Good morning,
We have just started using the MergeUsers plugin. The merging of users seems to
work great but the user is then unable to see their tickets using either
account. Are we missing something obvious? Thanks.
--Dale
---
Dale Poulter
Automation
Have a look onto additional pakckage rt-extension-mergeusershistory this the
one you need!
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark
Reinhardt, Jens Wollesen, Rainer
Hi Kevin,
Thanks for the fast reply.
I've tested the example script and I understand how it works now.
I only wonder how I can use ticket information within that custom field
information.
Or can I use the standard my $ticket = RT::Ticket( $self-CurrentUser );
to get the ticket information?
Met
Last night various perl modules were updated on my RT server, and I'm
getting a strange error in rt-email-dashboards. Any thoughts?
Running RT 3.8.7 on CentOS, perl-DateTime-0.4305-1.el5.r
[crit]: Bareword DateTime::INFINITY not allowed while strict subs
in use at
In file RTx/AssetTracker/Type_Overlay.pm change:
ModifyTypeAdmins = 'Modify administrators for type',
# loc_pair
to:
ModifyTypeWatchers = 'Modify watchers for type',
# loc_pair
On Wed, Mar 31, 2010 at 9:14 AM, Simon Dray simon.d...@antplc.com wrote:
Hi,
I am in the
On Wed, Mar 31, 2010 at 09:47:19AM -0500, Jonathan Baker wrote:
Last night various perl modules were updated on my RT server, and
I'm getting a strange error in rt-email-dashboards. Any thoughts?
Running RT 3.8.7 on CentOS, perl-DateTime-0.4305-1.el5.r
It looks like your mix of an older
Hi Simon,
I don't have an answer for your issue, but I was wondering if you saw an
issue I saw when I upgraded my dev box. Going from 3.8.4 with 1.2.4b to
3.8.7, the headers broke in my asset search results. Only the Name
header is still displayed.
Do you see this behavior as well? It might
Hm, did a yum clean all and yum update and it updated perl-
DateTime-Timezone - and the error seems to have gone away, so I must
have had something messed up in my dependency tree.
Last night various perl modules were updated on my RT server, and I'm
getting a strange error in
Hello,
I have been reported by our users that 'some' attachments were not actually
attached. After having searched this issue, it appears
that if we attach files that the browser reports as having the MIME type of
text/plain, these files are not sent, they even do not
appear inline to the
We have a need to hide (ideally) certain standard RT fields
from privileged users.
I don't see that this is possible with the standard rights
controls.
Is that accurate?
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This worked great. Thanks.
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
[mailto:torsten.br...@kuehne-nagel.com]
Sent: Wednesday, March 31, 2010 8:57 AM
To: Poulter, Dale; rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Mergeusers problem
Have a look onto additional pakckage
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