On Tue, 20 Jul 2010 14:44:16 -0400
Juan Mas juan@gmail.com wrote:
When someone submits a new ticket through e-mail is
there a way force them
to add a subject or the ticket won't be created? We're
running RT 3.8.7
Hi Juan
This extension seems to work ok:
Good morning,
I am currently trying to customize RTs Action Listing in the top of the Ticket
Display (Comment, Correspond, Forward, Resolve). I am using callbacks, but they
do not invoke as expected. As a basic idea I have been using the example of
Dirk Pape, specifically
Hello,
i try to create a new ticket via the CLI but i've got an Error.
Here the settings of my .rtrc :
server http://10.20.x.xx/ the lokal adress of the Server
user user
passwd pwd
If i do /opt/rt3/bin/rt create -t ticket i receive : rt: Server error:
Proxy Authorization Required
Hi RT Users,
I currently have an RT Deployment, the web app and mysql db lives on
the same machine.
However, because Centos currently does not support a MySQL Server Version that
supports partitioning I would like to move the DB to a remote host
with MySQL 5.1 installed.
Once i've imported the
Il 21/07/2010 10:48, ronald higgins ha scritto:
Once i've imported the RT Data into the new remote DB how would i go
about pointing the current
RT web app to the remote MySQL Instance ?
In the same place you configured during the install: RT_SiteConfig
Doublecheck the connectivity between
Hey folks,
We've currently upgraded to RT 3.8.8 on RHEL 5 64-bit. We've deployed
with Apache 2.2.3 (RHEL supplied), mod_fastcgi 2.4.6.
Unfortunately, about 1-2x a day, the mason_handler.fcgi processes will
progressively grow in memory consumption from running at about 90MB each
to 1-3GB each,
I've been trying to figure out how to best configure my RT
authentication/authorization.
We are running RT 3.8.7 and use the RT database (MYSQL) to store RT user
information (but not passwords).
We have a Kerberos KDC which stores passwords and provides single-sign-on
authentication across all
You will need to enable using SQL for ACLs in RT_SiteConfig.pm.
It is beta/testing so buyer beware...
Ken
On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote:
I have an issue I am trying to figure out.
The default search for unowned tickets is:
Owner = 'Nobody'
AND (
Mark,
It's just my opinion, but I like that logic. If I don't want someone to see
tickets in a certain Queue, why would I want them to see unowned tickets
in that same Queue? I wouldn't want that to change.
Kenn
LBNL
On Wed, Jul 21, 2010 at 8:45 AM, Mark Jenks
Greg,
Hopefully, you remembered to enable TransactionBatch and set your stage to
that.
Kenn
LBNL
On Tue, Jul 20, 2010 at 2:12 PM, Greg Curiel gcur...@purdue.edu wrote:
Hello,
Does anyone know of a way to prioritize which scrips get run first? I'm
having a problem with a scrip that relies
On 07/21/2010 12:50 PM, Kenneth Crocker wrote:
Mark,
It's just my opinion, but I like that logic. If I don't want someone
to see tickets in a certain Queue, why would I want them to see
unowned tickets in that same Queue? I wouldn't want that to change.
Kenn
LBNL
No, but you may still want
I searched around and couldn't find the answer. How does one
override the default 10 object threshold with rt-shredder?
Using RT 3.8.7
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
Jeff,
Not if I'm not supposed to. So what if there aren't 10 unowned tickets
in the list? As a matter of security, I sure wouldn't want someone
looking at sensitive payroll info on requests in the Payroll Queue if
they aren't even allowed to have
Hi List,
As an example of what I am talking about the query `select count(id) from
Attachments;` The returned result is 174039, but it takes 39.1549 seconds
to return that simple query. The Transactions table returns 343259 in .4358
seconds. Does anyone have some optimization tips beyond what
with no real mysql tweaking on RT 3.8.8 I get:
mysql select count(id) from Attachments;
+---+
| count(id) |
+---+
| 41636 |
+---+
1 row in set (0.62 sec)
while significantly less that yours, .62 seconds isn't too shabby...
-Original Message-
From:
Hi
Most of my tickets are created via emails to the RT system. When this happens,
the CC's from the email are not automatically added as Watchers.
Is this possible to change?
Many thanks in advance.
Regards
Alan Deadman
a.dead...@aerocare.com.au
Attention:
The contents of this email and
Hello,
I am performing my first installation of RT 3.8.8 on Redhat 5.0. I`ve looked
around and there are multiple resources that kind of confusing reading
several of them. I would like if you guys refer me to a possible step by
step guide.. I am using Oracle as back end..
Thanks
Discover RT's
On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
Hi
Most of my tickets are created via emails to the RT system. When this
happens, the CC's from the email are not automatically added as
Watchers.
Is this possible to change?
Hi Alan,
I wrote a custom scrip to do this many years
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