On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote: > Hi > > Most of my tickets are created via emails to the RT system. When this > happens, the CC's from the email are not automatically added as > Watchers. > > Is this possible to change?
Hi Alan, I wrote a custom scrip to do this many years ago, see the RT wiki: http://wiki.bestpractical.com/view/AddWatchersOnCorrespond ~Jason -- /------------------------------------------------------------------\ | Jason A. Smith Email: [email protected] | | Atlas Computing Facility, Bldg. 510M Phone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \------------------------------------------------------------------/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
