Thierry:
If you are storing the sessions data in the database you should n't have any
problems.
We 've been running our RT on 2 boxes behind LVS for the past few years without
any major issues.
The occasional keep alive hiccups which tend to be fixed pretty quickly without
any major impact.
Hi,
We like to print the creation date of a transaction to a cf..
$TempDate = $TA-Created()
The result is, however, in GMT.
How can I convert it to my local timezone?
Cheers,
Björn
Hi all,
i installed the Time Worked Report
(http://requesttracker.wikia.com/wiki/TimeWorkedReport) on our RT 3.8.7
and got Errors by opening the TimeWorkedReport.html from my RT:
Error during compilation of
/usr/share/request-tracker3.8/html/Elements/SelectMultiQueue: Global
symbol $d
Hello everyone, i have a problem withRT::Authen::ExternalAuth pluginI get this error:[error]
Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib /usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
Hi there,you've probably checked this already but... have you installed RT::Authen::ExternalAuth with cpan or any other means?GiuseppeOn 03/02/11, Mr.Taske ta...@secureroot.com wrote:Hello everyone, i have a problem with RT::Authen::ExternalAuth pluginI get this error:[error] Can't locate
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show Transaction
contains no content when there IS content,
and in fact the AdminCcs get the message on the same
This means that RT::Authen::ExternalAuth can not be found in your
path. You say you installed this from source. Did you install it in
your path (which is listed here)? If not, you need to either move it
(or reinstall it) somewhere in that path, OR add its location to your
path for the user
We have an RT 3.8.2 setup on linux centOS- We would like to be able to block
emailed tickets created from a certain domain (linkdn);
Can anyone advise the best way to do this?
Thanks,andy
On 03 Feb 2011 10:10, testwreq wreq wrote:
We have an RT 3.8.2 setup on linux centOS- We would like to be able to
block emailed tickets created from a certain domain (linkdn);
Can anyone advise the best way to do this?
This is usually best done at the level of your mail server. Consult the
this worked fo me
{
my $Date = RT::Date-new($CurrentUser);
$Date-Set(Format = 'sql', Value = $TA-Created);
$TempMap=$Date-ISO(Timezone =user );
}
Cheers,
Björn
Am 03.02.11 14:02, schrieb Björn Schulz:
Hi,
We like to print the creation date of a
*crickets*
Okay, well, just so everyone knows, Require CF being set
before resolve won't work properly without an answer to the
quoted message below. The user will be shown the error screen,
but can just navigate away from it without using the back
button, and will find that the ticket is in
On Thu, Feb 03, 2011 at 04:48:36PM +0100, Björn Schulz wrote:
this worked fo me
{
my $Date = RT::Date-new($CurrentUser);
$Date-Set(Format = 'sql', Value = $TA-Created);
$TempMap=$Date-ISO(Timezone =user );
Alternatively $TA-CreatedObj-AsString();
}
Folks:
Can anyone recommend a Scrip or extensions that will allow me to automatically
advance the due date on a ticket when it's replied to?
I would like to advance the due date to 5 days from the time it's replied to
automatically.
Thanks!
david
--
IBM i on Power Systems - For when you
Jeff,
I did the latter, as well as set another non-visable CF to use as a
trigger to send the owner a notification that the ticket was re-set to
open.
Kenn
LBNL
On Thu, Feb 3, 2011 at 8:36 AM, Jeff Blaine jbla...@kickflop.net wrote:
*crickets*
Okay, well, just so everyone knows, Require CF
David,
Try this:
Description: On Correspond Update Due
Condition: On Correspond
Action: User Defined
Template: Global: Blank
Stage: TransactionBatch
Custom Action Prep Code:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $Due = new RT::Date( $self-CurrentUser );
# Add 5
I am trying to figure out how to do a monthly report for the activity we
had go through RT, and I am having a devil of a time trying to figure
out how to build my query.
Basically I want any ticket included which was open, stalled, or new at
ANY point during the month of January. Said
--- On Mon, 1/31/11, Kevin Falcone falc...@bestpractical.com wrote:
From: Kevin Falcone falc...@bestpractical.com
Subject: Re: [rt-users] scripts for daily notifications for unassigned and
unresolved tickets
To: rt-users@lists.bestpractical.com
Date: Monday, January 31, 2011, 9:45 AM
On
Chris,
Yes, we have one like that called our Open Tasks List.
Have you used RT Query before? The criteria should be relatively easy;
- No Queue selection unless a CF is needed as a display field
- Status isn't resolved and isn't rejected
That's it for criteria. Then just run it.
To get
Joseph,
Unfortunately, I haven't set up a Global Dashboard. But after looking over
the options, I don't think you can create a single Global Dashboard to send
a Daily Reminder report without that report including everyone's tickets
for everyone to see.
What I did was go to each Queue Manager and
On 2/3/2011 12:13 PM, Kenneth Crocker wrote:
Chris,
Yes, we have one like that called our Open Tasks List.
Have you used RT Query before? The criteria should be relatively easy;
* No Queue selection unless a CF is needed as a display field
* Status isn't resolved and isn't rejected
Roy,
Thanks for your answer. Could you please tell me more about your
proxy settings?
We have a virtual host definition like the following. Yesterday we
started adding the ProxyPreserveHost, ProxyVia,
ProxyPassReverseCookieDomain while chasing the session mix up issues.
It is still happening
Chris,
Sorry. I misread your request. Try this:
Created '30 days ago' instead of the status criteria. That will get all
tickets created in the month regardless of current status.
Don't forget that will need to run at the end of the month in your
dashboard.
Hope that helps.
Kenn
LBNL
On Thu,
On 03 Feb 2011, at 7:57 PM, Chris Barnes wrote:
I am trying to figure out how to do a monthly report for the activity we had
go through RT, and I am having a devil of a time trying to figure out how to
build my query.
Basically I want any ticket included which was open, stalled, or new at
On the dashboard (is that it - the home?) there is this neat thing
called Quick Ticket Creation.
Because of the way we do things, this area is really only useful to us
to log quickie, one time events. That is,
* if one of the IT folks need to create a ticket with some actual
content, we use
On 2/3/2011 12:34 PM, Mark Regensberg wrote:
On 03 Feb 2011, at 7:57 PM, Chris Barnes wrote:
I am trying to figure out how to do a monthly report for the activity we had go
through RT, and I am having a devil of a time trying to figure out how to build
my query.
Basically I want any ticket
On Thu, Feb 03, 2011 at 12:38:41PM -0600, Chris Barnes wrote:
On the dashboard (is that it - the home?) there is this neat thing called
Quick Ticket Creation.
Because of the way we do things, this area is really only useful to us to
log quickie, one time events. That is,
* if one of the
That would be close - but what about tickets in the previous month, but
not resolved (or even still open)? After all, those are tickets we
worked on during the month in question...
You can also do Ticket searches on Updated or LastUpdated and
LastContacted (aka Told) between dates. An
Using the Queue Wizard extension, when trying to create queue TEST on the
base of queue DRI, I have the following messages:
* Staff group DRI_support for queue DRI not found
* Owner group DRI_owners for queue DRI not found
Any indication on what I should do to make it work ?
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