Solved with a help from a colleague
Here's the solution:
Set($ExternalSettings,{'My_LDAP' ={ ## GENERIC SECTION
'type' = 'ldap',
'server' = 'xxx.xxx.local',
'user' =
Hello,
I just went through the rt4 upgrade this morning, from 3.8.8, and things
went relatively smooth. However, I'm occasionally seeing the rflush error
below popping up in my apache2.error log. I haven't gotten any calls on it,
so I'm not sure if this is actually kicking ppl off or what the
Solved you have to set some symlink
Described in this 2 links:
http://www.matthias-lohr.net/150/vertrauenswurdige-ssl-zertifikate-unter-linux
Matthias
http://gagravarr.org/writing/openssl...tml#ca-openssl gagravarr
Important: plz. use the symlink syntax from the text which is described in
I'm trying to customize Quick Ticket Create (from the dashboard) in RT4 to
add a custom field. I've edited html/Elements/QuickCreate but none of my
changes are reflected in the UI. I've restarted Apache so mod_perl will
see the changes, but even something as little as changing Subject to
SUBject
Albert is actually referring to the email that creates the ticket.
John Doe types up an email...
To: rt
Cc: myboss, hisboss, cio, cao, cfo, grandma, grandpa, thedogdownthestreet
Subject: my computer is broken
Body: yup it's broken
myboss receives 1 or more emails(depending on your scrip setup)
On Tue, May 17, 2011 at 09:20:22AM -0400, Drew Hahn wrote:
I'm trying to customize Quick Ticket Create (from the dashboard) in RT4 to
add a custom field. I've edited html/Elements/QuickCreate but none of my
changes are reflected in the UI. I've restarted Apache so mod_perl will
see the
Thanks Kevin. I think ultimately my issue was the mason data was compiled
and needed to be cleared to recognize my changes:
var/mason_data/obj
--drew
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Kevin:
Thanks for the reply.
Can you tell me where I can find the rt bug tracker, I could not find any links
from the mail bestpractical site or the wiki.
Also I would guess I need to know where is the repo what patches are kept to
see the changes? From memory most bug replies only include the
Apologies. Ignore my question regarding the bug tracker, I found
http://issues.bestpractical.com
However can I ask what fixed in e8c391f7a4119 means and where can I find
e8c391f7a4119
Regards;
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
Mike,
Actually, if their RT Queue is set up to send notifications to the Cc's,
then the second email WILL include the ticket number and a comment that a
ticket has been created. THAT template should include a comment for the Cc's
to NOT use Reply all on the former email or to only reply to the RT
On Tue, May 17, 2011 at 05:01:26PM +, Raed El-Hames wrote:
Apologies. Ignore my question regarding the bug tracker, I found
http://issues.bestpractical.com
However can I ask what fixed in e8c391f7a4119 means and where can I find
e8c391f7a4119
That's a git sha, you can find links to our
We're using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically deals with small
projects; these are small one day or less jobs.
Dispatch gets a work order, typically by phone. She takes down the
information, location, etc. on a
Hi Community.
I have upgraded 3.8.7 3.8.8 my two RT instances. (one for external and
one internal). I am getting following two problems at only one of my RT.
1. I am seeing the following line at the bottom of the page
Can't call method id on an undefined value at
I am facing the same problem...any solution for this.
On Wed, Aug 4, 2010 at 8:05 AM, Jim Tambling
Jim.Tambling [at] datatote wrote:
I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing
the
following line at the bottom of my home page:
“Can't call method id on an
On Tue, May 17, 2011 at 11:53:41PM +0500, Rana Tanveer wrote:
Hi Community.
I have upgraded 3.8.7 3.8.8 my two RT instances. (one for external and
one internal). I am
getting following two problems at only one of my RT.
You should really come up to 3.8.10 which has a ton of
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually see those labels.
--
My daughter is racing a triathlon to raise money
The date custom field is a welcomed addition, and opens up a lot of
possibilities. Everything works great, but I've noticed one assumption it
makes that is, at least in my case, an incorrect one.
Instead of selecting dates from calendars, my users type in dates manually.
I am in America, so this
Yan,
Yep. You will want to create a local version
(RThome/local/html/Ticket/Elements) of the *EditBasics*
*ShowBasic*files and possibly the
*Update.html* *Create,html* files (RThome/local/html/Ticket) and make
your modifications there. I did this to modify the way Time is displayed
(we use Days
Wayne,
That's odd. I use Emmanuel Lacour's code for 3.8 and I don't have this
problem. My users can enter 2011/11/25 or 20/22/2011 or pick a date from
the Calendar pop-up and it is always interpreted correctly into
ourpreferenced format of -mm-dd. DId you set a default date format
preference
Hello Wayne,
Check DateDayBeforeMonth config option in the config. If it doesn't
help then file a bug report.
On Wed, May 18, 2011 at 12:42 AM, Wayne Thursby
wayne.thur...@hcmeinc.com wrote:
The date custom field is a welcomed addition, and opens up a lot of
possibilities. Everything works
On Wed, May 18, 2011 at 12:17 AM, Yan Seiner y...@seiner.com wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually
Hello Yan,
RT uses print.css - style sheet that only used for printing. You can
change it adopt for your needs. Also, you can create a special print
view as combination of customized Display.html and custom style sheet.
On Tue, May 17, 2011 at 10:40 PM, Yan Seiner y...@seiner.com wrote:
We're
Hello,
I recall somebody posted a patch for RT to use references in email to
track ticket ids. It was a while ago back at 3.{0,2,4} times. Look at:
http://requesttracker.wikia.com/wiki/InReplyToParsing
On Tue, May 17, 2011 at 02:02:58PM -0700, Kenneth Crocker wrote:
That's odd. I use Emmanuel Lacour's code for 3.8 and I don't have this
problem. My users can
Kenn, the 3.8 date custom field patch and the 4.0 datetime custom
field types have very little in common.
In fact, there really
Kevin,
Well, I guess that means I'll have a lot of DB work to do to preserve the CF
Dates when we upgrade to 4.0.
;-).
Kenn
LBNL
On Tue, May 17, 2011 at 2:34 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, May 17, 2011 at 02:02:58PM -0700, Kenneth Crocker wrote:
That's odd. I
On 05/17/2011 04:17 PM, Yan Seiner wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually see those labels.
You can
Hi,
mysql supports queries like ... where fieldA = fieldB; and I need (for
instance) saved search like Creator = Owner
but RT's Query Builder seems to doesn't support this format, is there
any way to get around this?
Thanks
--
Yours sincerely,
Igor Mel
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