http://carlife.co/wp-content/plugins/count-per-day/geoip/phllsq.htm
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington
Hi All,
I would like my clients to able to feedback a ticket based on rating
that they would just select when a ticket is resolve. With this I would
be able to measure the feedback to my clients based on this. I don't
know if this is already in place on RT but it would be nice to know if
Hi rt-users,
I've the following issue... we would like to create a kind of sub-list for a
custom field.
So there should be a kind of mechanism that if a certain value within the drop
down list is chosen, an additional custom field appears in the View as new drop
down list.
To be more specific
Create two custom fields and set 'based on' for one of them.
Regards, Ruslan. From phone.
14.09.2011 13:18 пользователь gianfranco.ro...@emc.com написал:
Hi rt-users,
I've the following issue... we would like to create a kind of sub-list
for a custom field.
So there should be a kind of
Thanks Ruslan,
I tried this already but this does not solve my problem. I need the
relationship between the a single value of the original custom field and the
new custom field.
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Wednesday,
Hi,
Sorry for reviving this older thread.
I've tried installing it and it comes up with allot of checks for RT 3.8
where it can't find the location of the RT.pm file:
CPAN.pm: Building F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz
Cannot determine perl version info from
Hi, on the dashboard, when I create a ticket is it possible to display all the
privileged users and not only me or nobody?
Thank you
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18
Hi all,
I've started using RT some days ago and I'm very happy of it!
I'm just trying to adapt it to our company policies...
One stuff that our manager wants is the possibility for the unprivileged user
that looks on web his ticket status the possibility to press a button and
increase the
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I have a clean RT 4.0.2 install. Templates have not been modified in any way.
I tried modifying the Autoreply template by translating the text to my
native language but this broke the RT4 autoreply. When new ticket was
created no reply was sent.
But is this fix a number of places to use
Usually when you select a Custom Field in the “based on” list the Category
column changes to Drop Down boxes and you can select one of the CF values from
the CF that you based it on. So if you have a CF with a list of services and
you base another CF on it, then you can create Values that are
On Wed, Sep 14, 2011 at 12:54:59PM +0200, Bart wrote:
Sorry for reviving this older thread.
I've tried installing it and it comes up with allot of checks for RT 3.8
where it can't find
the location of the RT.pm file:
When it prompts for a location, try entering /opt/rt4
or run it
On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
I have a clean RT 4.0.2 install. Templates have not been modified in any way.
I tried modifying the Autoreply template by translating the text to my
native language but this broke the RT4 autoreply. When new ticket was
created no
Good morning,
I just updated my rt installation from 4.0.1 to 4.0.2 and everything
went smoothly except for jsmin.
After the upgrade everything worked fine with the normal minifier (the
javascript one from the 4.0.1 installation). Then I compiled jsmin and
enabled it in RT_SiteConfig.pm and I
On Wed, Sep 14, 2011 at 11:21:28AM -0400, Daniel De Marco wrote:
Good morning,
I just updated my rt installation from 4.0.1 to 4.0.2 and everything
went smoothly except for jsmin.
After the upgrade everything worked fine with the normal minifier (the
javascript one from the 4.0.1
Kevin,
thanks a lot.
I still had
SetHandler perl-script
from 4.0.0 instead of
SetHandler modperl
Changing that line seems to have fixed my problem.
Thanks again, Daniel.
* Kevin Falcone falc...@bestpractical.com [09/14/2011 11:30]:
On Wed, Sep 14, 2011 at 11:21:28AM
Hi Kevin,
Much appreciate the help. I'll have to setup a testbed and give it a try.
Cheers,
Hossein
On 9/13/2011 3:47 PM, Kevin Falcone wrote:
As I mentioned, it's a branch in the github repo for
RT-Authen-ExternalAuth. There are no step by step instructions for
setting it up. You'd need to
Hi Gilbert,
I have done this before by creating a template for notifying the owner on
comment. No need for code, the base is already there. I can't remember right
off the top of my head (I am not currently accessing that installation), but it
seems like it was Notify Owner On Comment
Here it is:
Scrips - create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate
Should work...I have something very similar I previously setup.
From: rt-users-boun...@lists.bestpractical.com
So there is no way to have the action be ccadmins, and owner?
On 14/09/2011 12:22 PM, Izz Abdullah wrote:
Here it is:
Scrips - create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate
Should
I’d like to configure RT at a Glance to show newest tickets (say, created in
the last week), regardless of owner or status. I found a way to search for
“new” tickets, and for tickets created on/before/after a particular date, but
is there a way to show – or make a saved search for – tickets
Yep – this is one of my favorite things to show off about RT. ☺
Try doing a search for tickets created after ‘7 days ago’.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Henry, Laura
Sent: Wednesday, September 14, 2011 11:37 AM
Oh, that’s awesome! Thank you!
Laura C. Henry, MLS
Assistant Systems Librarian
Beaufort County Library
311 Scott Street, Beaufort, SC 29902
Phone 843.255.6444 lhe...@bcgov.net
www.beaufortcountylibrary.org
For Learning ♦ For Leisure ♦ For Life
From: Roedel, Mark [mailto:markroe...@letu.edu]
I thought it sounded to good to be true! Your explanations makes sense.
As for reading the documentation, I've looked at everything in the /docs
directory of the RT tarball, but nothing substantial to what I want.
Hossein
On 9/14/2011 10:55 AM, Kevin Falcone wrote:
On Wed, Sep 14, 2011 at
Just curious if anyone has implemented a password format validation
and password expiration system for RT?
We would like to have our users follow some password requirements (not
the same as the username, no less that x characters, at least a
special character, at least a number, ... ) and these
If I have the following queues:
TT-Triage
TT-InsidePlant
TT-OutsidePlant
TT-CustomerResolution
TT-Billing
and the following groups:
DispatchGroup
ISPGroup
OSPGroup
CSRGroup
BillingGroup
A ticket would come into TT-Triage and someone in the DispatchGroup
would take the ticket and decide whether
Hi Thomas,
Thanks for this. We're not ready yet to move to RT4 as we have other
dependant systems (billing, reporting) that will need to be upgraded to work
with RT4.
Conceptually I think forwarding an entire ticket is OK as an attachment, but
forwarding a single comment should not be - it
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