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Hi,
I'm trying to set up a different subject for different queues in the
same template (autoreply). This doesn't seem to work:
{
if ($Ticket-QueueObj-Name eq 'Work Queue') {
Subject: Helpdesk Job Logged: {$Ticket-Subject}
Output this;
}
elsif
Hi list,
I noticed that when a reply is made on a ticket by one of our agents,
and there's an attachement i can't view this. For example when someone
sends a screenshot of something, i can see the file is attached when
downloading the it with headers , but is there a way to view the
attachment
I am pretty sure you can define that on the queue edit screen. I set up
different subject prefixes per queue when I created them. As long as it is a
per queue difference and not changes within a queue based on something else.
Someone correct me if I'm wrong.
Sent from my mobile device.
On
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On 01/02/12 12:03, Joe Harris wrote:
I am pretty sure you can define that on the queue edit screen. I
set up different subject prefixes per queue when I created them. As
long as it is a per queue difference and not changes within a queue
based on
Hi Giuseppe
what is your definition of This doesn't seem to work ?
what is the (bad) behaviour that you are seeing ?
Does an email get sent or not ?
What is its subject line and content ?
Anything in the logs ?
Gerard
On 2012-02-01 12:03, Giuseppe Sollazzo wrote:
Hi,
I'm trying to set up a
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On 01/02/12 13:08, Gerard FENELON wrote:
Hi Giuseppe
what is your definition of This doesn't seem to work ? what is
the (bad) behaviour that you are seeing ? Does an email get sent or
not ? What is its subject line and content ? Anything in the
Try something like
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue')
{ Helpdesk Job Logged: {$Ticket-Subject} Output this; }
elsif ($Ticket-QueueObj-Name eq 'Task Queue')
{ Support Job Logged: {$Ticket-Subject} Output that; }
else
{ Output other; }
}
In other words, your perl script should
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On 01/02/12 13:30, Gerard FENELON wrote:
Try something like
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk
Job Logged: {$Ticket-Subject} Output this; } elsif
($Ticket-QueueObj-Name eq 'Task Queue') { Support Job Logged:
Hello,
I got some support debugging my prepared statement already exists
issue with RT 4.0.4 on #rt, but I believe it is more efficient on the
mailing list. I'm not fully sure whether this is an issue in RT, in
Postgresql or DBI, or something completely different, but I'll try to
start at RT.
We
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Hi Gerard,
many thanks - that worked.
I really need to refresh my Perl...
Cheers,
Giuseppe
On 01/02/12 13:49, Gerard FENELON wrote:
I suspect my proposal is wrong Try instead
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk
Job
One addition:
* perl -MDBI -le 'print $DBI::VERSION' = 1.609 on both systems.
DBD::Pg is at 2.18.1, which seems to be the most recent released
version according to http://search.cpan.org/dist/DBD-Pg/Pg.pm
-- Matthias
RT Training Sessions
Add these options to your RT_SiteConfig.pm:
# ---
# HTML Attachments
# ---
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
-- Bart
Op 1 februari 2012 12:07 schreef Mayk Backus bac...@nlcom.nl het volgende:
Hi list,
I noticed that when a reply is made on a ticket by one of our
Hi,
Are you trying to do the source installation on Ubuntu? (btw, which version
of Ubuntu?)
At least, it looks that way. If the above is what you've done then I really
don't understand the external auth errors your getting, a clean
installation doesn't contain external auth...
My advise would
Where might I find information on the per-queue
setting for Workflow which has a choice called
Approval
What is the idea? Where is it explained?
How does one make use of it?
I converted a test queue to use the Approval workflow,
submitted a ticket, resolved the ticket, and saw nothing
out of
On Tue, Jan 31, 2012 at 12:54:04PM -0500, Josh Narins wrote:
On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote:
I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.
Can anyone point me to any documentation on them? My goal is to
On Wed, Feb 01, 2012 at 07:42:29AM +0100, Robert Wysocki wrote:
Dnia 2012-01-31, wto o godzinie 21:43 +0400, Ruslan Zakirov pisze:
Was it a mistake in encoding or just unsupported one? Anyway, it
should be reported as a bug report with more details about what was in
headers and what is
On Wed, Feb 01, 2012 at 01:32:30PM +0900, Toru wrote:
I am testing rt v4.0.4 with mysql(compiled with sphinx capability) and having
some trouble in full text searching.
Here are some sample search queries from rt.
- Case1: full text search ok with returning right results.
On Wed, Feb 01, 2012 at 01:55:34PM +, Giuseppe Sollazzo wrote:
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Hi Gerard,
many thanks - that worked.
I really need to refresh my Perl...
Cheers,
Giuseppe
On 01/02/12 13:49, Gerard FENELON wrote:
I
Hi,
From what you have posted I suspect that problem is in DBI/DBD::Pg
modules. When you check version of the modules, double check with RT's
UI to make sure what you get in command line interface matches what RT
loads. Try downgrading DBD::Pg.
As workaround you can try to disable server side
On Wed, Feb 01, 2012 at 03:49:45PM +0100, Bart wrote:
Add these options to your RT_SiteConfig.pm:
# ---
# HTML Attachments
# ---
This is the config that will do what he wants
Set($PreferRichText, 1);
This one means that when you click Download on an HTML attachment,
On Wed, Feb 01, 2012 at 11:43:29AM -0500, Jeff Blaine wrote:
Where might I find information on the per-queue
setting for Workflow which has a choice called
Approval
What is the idea? Where is it explained?
How does one make use of it?
I converted a test queue to use the Approval
On Wed, Feb 1, 2012 at 23:11, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Feb 01, 2012 at 07:42:29AM +0100, Robert Wysocki wrote:
Dnia 2012-01-31, wto o godzinie 21:43 +0400, Ruslan Zakirov pisze:
Was it a mistake in encoding or just unsupported one? Anyway, it
should be
The Lifecycle (I'm not sure where Workflow came from) field on a Queue
changes which statuses are available in that queue. Changing a random
queue from default to approval doesn't turn it into an Approval queue.
That Lifecycle is only intended to be used on the ___Approvals queue
and there's a
On Wed, Feb 01, 2012 at 03:39:45PM -0500, Jeff Blaine wrote:
The Lifecycle (I'm not sure where Workflow came from) field on a Queue
changes which statuses are available in that queue. Changing a random
queue from default to approval doesn't turn it into an Approval queue.
That Lifecycle is
I am new to RT, Just setup a 4.0.4 server this week.
I am using CentOS 6.2 64 bit.
MySQL
Apache
I used Ken Prickett's CentOS5InstallPlus Some WIKI instructions and made the
necessary mods to get things working, so to speak.
I am using the RT_SiteConfig.pm provided in the install doc. The only
On Wed, Feb 01, 2012 at 11:04:38PM +, Howell, Van wrote:
I have added several users into the RTUsers group I set up in AD.
The AD Administrator, a common Domain User called Test.Account that is
located in the OU with
all my other users, my personal account also located in the
It looks like your running this as a dedicated server (or a virtual host
[ie rt.place.tld]). I run it as a page. Its on the same server as my
nagios install. here is my rt section. There are a number of
differences, but its someplace to start trying.
I also had to add LoadModule
We have a RT 4.0.4 installation running on Apache.
We have some front end PHP code that calls Perl scripts which use Perl RT APIs
for RT interactions.
Recently we installed the RT-Authen-ExternalAuth plugin (version 0.09) to RT.
This creates the the following error when ever the php tries to
Are you only getting the errors when executing the custom PHP/Perl code? Or
does this also affect RT's user interface/functionality?
-- Bart
Op 2 februari 2012 02:33 schreef Srikumar Nair srikum...@fb.com het
volgende:
We have a RT 4.0.4 installation running on Apache.
We have some front
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