[rt-users] Multi Queue Management - Tickets copy to other queue

Hi, I have an instance of RT 4, with different queues in the system for different emails (IT@... HR@...) When I try to reply to a requestor, I can CC one more department, but RT don't create the ticket, due to the loop prevention mechanism I disable the loop prevention, then RT merge the

Re: [rt-users] Assign permissions massively

Hi. I supose the migration pass all the configuration. But when done, the users can´t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent. I have a lot of errors of No recipients Found and a rt-mailgate --debug get errors give me

[rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I have scoured the web and cannot find a satisfying answer to mail not working on RT 4.0.5. Below is an excerpt from our log file, albeit sanitized : Mar 30 08:59:38 RTServer sendmail[23863]: q2UCxcK5023863: from=mylo...@mail.com, size=1997, class=0, nrcpts=1,

Re: [rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning

Thanks that fixed it. Jeff Blaine-2 wrote: On 3/20/2012 5:17 PM, UnixMan wrote: Thanks - do you know how I can rename it ? UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals'; -- View this message in context:

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

On 03/30/2012 09:25 AM, UnixMan wrote: When I test it on the server on the command line it all works, just mail coming externally is the issue. This points to permissions or some other difference when running under sendmail vs. running manually as a different user. Update an alias to run

Re: [rt-users] Assign permissions massively

May be can resolve it, if i can to put all the users Outgoing Mail option to Default YES, now are Default (no). (on the Settings / Options / Mail zone of users settings). But i don´t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo juanji...@gmail.com escribió: Hi. I

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I tried the --debug flag but it didn't produce anything substantial. I did find the RTAddressRegexp setting within RT_SiteConfig.pm was off and fixed that , but, it didn't fix my problem. I also made sure my userid had all permissions turned on but still nothing. Any ideas on where to go

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

On 03/30/2012 10:51 AM, Senior.Unix wrote: I tried the --debug flag but it didn't produce anything substantial. ... what did it produce? Did you look at your webserver logs? Are there hits to /REST/1.0/NoAuth/mail-gateway? I did find the RTAddressRegexp setting within RT_SiteConfig.pm was

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I have ran into this problem in the past. What happens when you interact with the rt-mailgate from the command line? I used my the same command line as aliases file and manually provided a basic email message. The resulting error message put me on the correct path for my problem. Keith

[rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I have scoured the web and cannot find a satisfying answer to mail not working on RT 4.0.5. At this point the mail is in the mailq. All the mail queues in /etc/aliases do the same thing. I copied the /etc/aliases from RT 3.8.8 to RT 4.0.5, does anyone know if they are different when using

Re: [rt-users] Multi Queue Management - Tickets copy to other queue

Stephane, RT can handle multiple Queues in several ways. You could, for example, write a scrip that creates a ticket based on correspondence and some other criteria. You could also simply create a Refers To ticket and let that ticket creation send out an email. Have you read the Essentials book?

[rt-users] RT-Send-CC - mail is lost

Following the below discussion, any update with the current RT V4 ? It seems to be impossible to forward tickets, or CC another queue when reply to the ticket. The only option is to have different instance of RT, independent system ? [rt-users] RT-Send-CC - mail is lost Kevin Falcone