Hello,
I'm using RT 3.8.1 and REST API in PHP.
I'm creating a ticket this way :
$request= new HttpRequest( $conf['rt']['url'] .
'/REST/1.0/ticket/new?user=' . $conf['rt']['user'] . 'pass=' .
$conf['rt']['password'], HTTP_METH_POST );
$rt_queue =
System:
RT version 4.0.5
Apache version 2.2.16
PostgreSQL version 8.4.11
Debian version 6.0.4
Kernel version 2.6.24-25-xen (64-bit)
All software is as supplied in the standard Debian repositories.
RT installation was upgraded from 3.8.7 using the rt-setup-database-4
script.
System:
RT version 4.0.2
Apache version 2.2.3
MySQL version 5.0.77
CentOS version 5.7
Kernel version 2.6.18-194.el5 (64-bit)
Hello list,
I am writing to you today regarding an unusual issue we are having
with our RT server.
Where on occasion, if a user sends in a
On 04/18/2012 09:02 AM, Tim Dunphy wrote:
I've checked the logs, but there is nothing remarkable for each ticket
creation,
aside from the curious fact multiple tickets stem from one email to the queue.
What's in your mail logs?
On Wed, Apr 18, 2012 at 17:02, Tim Dunphy bluethu...@gmail.com wrote:
System:
RT version 4.0.2
Apache version 2.2.3
MySQL version 5.0.77
CentOS version 5.7
Kernel version 2.6.18-194.el5 (64-bit)
Hello list,
I am writing to you today regarding an unusual issue
On Tue, Apr 17, 2012 at 19:20, David T. Grayston
davi...@u.washington.edu wrote:
Hi all,
I’m new to RT and we’re in the process of evaluating and setting up RT
(v4.0.1/Ubuntu) – one suggestion I got was if the SelfService site for
unprivileged users would first land on the Create New Ticket
On Tue, Apr 17, 2012 at 14:57, Roger Obeid roger.ob...@gmail.com wrote:
Hi,
Is their a way to set the simple search in RT to do a full text search by
default without typing the fulltext keyword ?
I am using RT 4.0.4 with PostgreSQL.
Adjust lib/RT/Googleish.pm
Thanks
--
Best
On 04/18/2012 09:51 AM, Ruslan Zakirov wrote:
Adjust lib/RT/Googleish.pm
To be clear, you can do this very cleanly with local overlays in 4.0.x.
There's no need to edit the file directly or make a copy of it.
I recently upgraded our RT 3.8.9 by making a new RT 4.0.5 installation and
then moving and upgrading the database by the upgrade instructions. Before
doing so, I upgraded the OS of the computer from Debian Lenny to Debian
Squeeze.
After that, I installed RT-Extension-CommandByMail-0.10 using the
On 04/18/2012 09:59 AM, Fritz Mahnke wrote:
I made the required changes to /opt/rt4/etc/RT_SiteConfig.pm:
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
Set(@Plugins, (qw(RT::Extension::CommandByMail)));
You're using the RT 3.6 era syntax for @MailPlugins, not the 3.8 and
beyond era
That's true, but I tried it both ways. I just changed it:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
And then I issued /etc/init.d/apache2 restart. But the ticket still doesn't
process correctly and no CommandByMail messages in the logs.
I'd also second that, but haven't heard of someone who succeeded yet.
Best
--
View this message in context:
http://old.nabble.com/RT-and-CRM-functions-integration-tp33420185p33708586.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
I suggest you check /Admin/Tools/Configuration.html to see if @MailPlugins and
@Plugins were set successfully.
sunnavy
On 12-04-18 09:30, Fritz Mahnke wrote:
That's true, but I tried it both ways. I just changed it:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
And then I
Thank you very much for that useful hint. @MailPlugins was not being set
correctly and I traced it to a typo in RT_SiteConfig.pm after all.
Thanks again!
Hello,
I'm looking to change the default ordering on the Self Service results
Specifically, the My open tickets results
I've tried changing the My open tickets saved search
but this doesn't seem to affect the results globally
I've also tried altering
/html/SelfService/Elements/MyRequests
to
Hi Guys,
Thanks for your replies. One thing that I should probably mention is
that the machine that I'm using to run RT on only has 2GB of physical
memory. I don't know how much RT 4.0.2 requires but I've noticed that
it appears to be running slowly and I wonder if this could be
contributing to
On Wed, Apr 18, 2012 at 19:57, Tony Atkinson t...@dataproservices.co.uk wrote:
I've also tried altering
/html/SelfService/Elements/MyRequests
to read
@Order = ('DESC')
@OrderBy = ('Created')
Is this the wrong thing to do?
Looks right. Cleaning mason cache and restarting web server should
Petr,
You could set up a CF where the values you set up link to something in the
CRM system. You could even set up the CRM values you want and link those to
the values of the first CF and then use those values in an array in a scrip
to give you some results.
Kenn
On Fri, Apr 13, 2012 at 12:06
Thanks for your response!
On 04/18/2012 10:31 AM, Tim Cutts wrote:
On 18 Apr 2012, at 13:07, Austin Denyer wrote:
System:
RT version 4.0.5
Apache version 2.2.16
PostgreSQL version 8.4.11
Debian version 6.0.4
Kernel version 2.6.24-25-xen (64-bit)
I've not used
The mailproblem is the one with higher priority, what i do not catch up with
is:
1. How to get Postfix to work with rt-mailgate
2. Otherwise how to get fetchmail/Postfix working with rt-mailgate:
oll mail.help-me-do.it
protocol pop3
username gene...@example.com password noneiknowof
mda
Am 18.04.2012 um 21:16 schrieb who else:
The mailproblem is the one with higher priority, what i do not catch up with
is:
1. How to get Postfix to work with rt-mailgate
http://requesttracker.wikia.com/wiki/ManualEmailConfig
?
2. Otherwise how to get fetchmail/Postfix working with
On 18 Apr 2012, at 18:46, Austin Denyer wrote:
Cool. I've just installed mod_fcgid, made the above changes to
/etc/apache2/mods-enabled/fcgid.conf and restarted Apache, though I'm
not sure how to get RT to use it.
The docs supplied with RT give you the right runes to put in your apache
On 04/12/2012 08:20 PM, Jeff Fearn wrote:
This looks like a good start
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail
It appears to be written for RT3, but my tests with RT4 were successful.
Thanks!
--
Florin Andrei
http://florin.myip.org/
Rainer Duffner wrote:
Where is your mail hosted?
I assume, you don't run RT on your mailserver, right?
The mailboxes (you need two) are on your mailserver.
The mailserver is the server that is recorded in your MX record.
If you had told us your real domain, we could look it up and
PS: Perhaps i made a mistake in the first place.
Since i want RT to respond to http://www.example.com and the mailserver is
mail.example.com, what would be acceptable as hostname? www.example.com ?
Should i configure postfix with IP or with mail.example.com? Emails are
being sent, but the
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