Re: [rt-users] Dealing with forwarded tickets from one queue to another

Hi Sean, Looks like you are looking to create a workflow in RT. Have a look at the following wiki page. http://requesttracker.wikia.com/wiki/WorkFlow You will need to close the old email and autocreate a new ticket in the relevant queue. Hope this helps Martin Wheldon On 2013-01-15

Re: [rt-users] Users simultaneously replying

Maybe RT::Extension::TicketLocking? https://github.com/bestpractical/rt-extension-ticketlocking Chris Am 15.01.2013 04:53, schrieb Samuel Paris: Hi Guys We’ve recently started using RT for a department of about 15 users. We’re having a problem where multiple users are simultaneously

Re: [rt-users] Ignoring out of office emails

On 15 Jan 2013, at 23:26, Brent Wiese bwi...@elementps.com wrote: I have a powershell script that emails users (using the System.Net.Mail class) and the “From” address is set to our RT system, making it easier for users to get help if needed. The problem is, people’s out-of-office

[rt-users] Creating ticket dependent on browser !

Hello, Using RT 3.8.10 on Solaris with Authentication against Microsoft Active Directory, I've encountered an odd behaviour. I've allowed the users to create tickets in one queue (by granting SeeQueue and CreateTicket). When I try to create the ticket with my account (which BTW is RT

[rt-users] rt-mailgate and web based authentication

Hi, I am switched from using LDAP to CAS for authentication, and now because it redirects to the login screen, mailgate isn't working. I was wondering if anyone had a workaround or solution to this? Thanks, Tom

[rt-users] Single Sign Out and maintain session RT 4.0.4/CAS/LDAP/LDAPImport

Example with static image was only to show that something like this work in java application. Ok, but how can I use mason page to do something like that. Can you tell me in a few words how to put this page into RT in the right way? Because I don’t know where I should start with that. Regards,

Re: [rt-users] rt-mailgate and web based authentication

Hi Tom, Sounds like you may missing a Location section from your apache config. Something like... Location /REST/1.0/NoAuth Order Allow,Deny Allow from 127.0.0.1 /Location Best Regards Martin Wheldon On 2013-01-16 16:38, Thomas Misilo wrote: Hi, I am switched from using LDAP to

Re: [rt-users] RTx::EmailCompletion

On Tue, Jan 15, 2013 at 1:50 PM, Asif Iqbal vad...@gmail.com wrote: On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley t...@bestpractical.comwrote: On 01/15/2013 08:41 AM, Asif Iqbal wrote: I install RTx::EmailCompletion plugin and added the following stanza into my

Re: [rt-users] Users simultaneously replying

On 01/14/2013 07:53 PM, Samuel Paris wrote: Hi Guys We’ve recently started using RT for a department of about 15 users. We’re having a problem where multiple users are simultaneously replying to the same job. Is there a way to either: Change the status of a job when viewed? Lock the

Re: [rt-users] Creating ticket dependent on browser !

Hi, Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18. Try to google archives. I think we have a fix, but can not find it and don't have time to dig more :) On Wed, Jan 16, 2013 at 7:28 PM, loic.m...@rsi.fr wrote: Hello, Using RT 3.8.10 on Solaris with Authentication

[rt-users] Find ticket numbers of tickets with large attachments

Hello, I'm trying to find the ticket numbers of large attachments in my RT instance. It is RT 4.0.8 running on Ubuntu 12.04, and I'm the root user for this search quest. I've constructed the following MySQL query: select t.ObjectID,i.Subject from Attachments i LEFT OUTER JOIN Transactions t on

Re: [rt-users] Find ticket numbers of tickets with large attachments

Hi, Attachments.TransactionId = Transactions.id, Transactions.ObjectId = Tickets.id WHERE Transactions.ObjectType = 'RT::Ticket'. On Thu, Jan 17, 2013 at 12:08 AM, Remy van Elst re...@relst.nl wrote: Hello, I'm trying to find the ticket numbers of large attachments in my RT instance. It is

Re: [rt-users] Creating ticket dependent on browser !

On Wed, Jan 16, 2013 at 11:47:44PM +0400, Ruslan Zakirov wrote: Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18. Try to google archives. I think we have a fix, but can not find it and don't have time to dig more :) Ruz - Assuming you're thinking of this

[rt-users] [rt-announce] RT 4.0.9 Released

I'm happy to announce that RT 4.0.9 is now available. http://download.bestpractical.com/pub/rt/release/rt-4.0.9.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.9.tar.gz.sig SHA1 sums 1adf162b2d73eb521b00f45e30ccea6fe193e604 rt-4.0.9.tar.gz

Re: [rt-users] Find ticket numbers of tickets with large attachments

Hy Rus, How would I apply the query you listed to the query I listed? I'm not sure how to combine the two. Op Jan 16, 2013, om 9:21 PM heeft Ruslan Zakirov r...@bestpractical.com het volgende geschreven: Hi, Attachments.TransactionId = Transactions.id, Transactions.ObjectId = Tickets.id

Re: [rt-users] Creating ticket dependent on browser !

Hello, Authentication is done with RT::Authen::ExternalAuth. I had to fully empty FF's cache in order to have a correct queue list in the ticket creation. All is fine now. Maybe an entry in the FAQ could mention this ? Are queues still cached in RT 4.x ? Thanks for your answers and have a