Re: [rt-users] Global settings for portals on RT at a Glance

2013-02-25 Thread Emmanuel Lacour
On Thu, Feb 21, 2013 at 05:14:11PM +, Raymond Corbett wrote: No problem setting the global look of RT at a Glance for all users. My question.  How can one globally change the Display Columns in the portal   Newest Unowned Tickets? By default the columns are  id, subject,

Re: [rt-users] Mandatory Fields enforcement

2013-02-25 Thread Emmanuel Lacour
On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote: I have installed the extension, with help from Rus (Thank You), to require mandatory fields be filled in prior to a response or comment. Is there a way to enforce this on any update except the queue change? I have

Re: [rt-users] Changing Default Values in RT

2013-02-25 Thread Emmanuel Lacour
On Fri, Feb 22, 2013 at 06:13:25PM +, Raymond Corbett wrote: Quick Ticket Creation Owner defaults to  ‘Me’    We would like the default to be  ‘Nobody’ no configuration way for this, you have to patch the file share/html/Elements/QuickCreate (not that difficult, but document

Re: [rt-users] DateTime/Set.pm not found in @INC

2013-02-25 Thread Kevin Falcone
Are you sure that this perl /opt/perl/bin/perl [cwfox@admin-new perl]$ /opt/perl/bin/perl -le 'print foreach @INC' /opt/perl/lib/site_perl/5.16.2/x86_64-linux /opt/perl/lib/site_perl/5.16.2 /opt/perl/lib/5.16.2/x86_64-linux /opt/perl/lib/5.16.2 Is the same as this perl?

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-25 Thread Kevin Falcone
On Fri, Feb 22, 2013 at 09:52:37PM +, Raymond Corbett wrote: Forgive me as we are very new the all the settings that RT offers and you are very kind. I would answer generally I would say. We would like to see the a history list on the ticket to track replies and comments and such

Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

2013-02-25 Thread Lynch
maybe this helps you guys helping me! My Cronjob: / 5 * * * * /usr/bin/rt-crontool% --search RT::Search::FromSQL --search-arg 'Type = reminder and (Status = open or Status = new)' --condition

Re: [rt-users] Mandatory Fields enforcement

2013-02-25 Thread Joe Kirby
On Feb 25, 2013, at 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote: -- Message: 2 Date: Mon, 25 Feb 2013 10:29:31 +0100 From: Emmanuel Lacour elac...@easter-eggs.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Mandatory Fields

Re: [rt-users] Thx Best Practical Devs!

2013-02-25 Thread Thomas Sibley
On 02/23/2013 01:54 PM, Robert Nesius wrote: I upgraded my RT 4.0.4 install to 4.0.10 last night. I just wanted to give a tip of the hat to best-practical team for making that a very smooth process. 3.8.x to 4.0 was necessarily a bit of a bear - and even that was pretty darned smooth. But

[rt-users] Ready to roll?

2013-02-25 Thread John Buell
Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself is only viewable from within our network, but I don't personally see that as a

Re: [rt-users] Ready to roll?

2013-02-25 Thread Christian Loos
Don't forget the cronjobs: https://github.com/bestpractical/rt/blob/stable/README#L190 https://github.com/bestpractical/rt/blob/stable/README#L198 Chris Am 26.02.2013 01:09, schrieb John Buell: Ok, I have users set up, groups set up (company departments), queues set up…. The RT box seems to